Ah, it's been two months since this post but it seems I am having the same issue. It seems they wouldn't advertise that we could live track if we can't, but I also recieved an email prompting me to.   Tried support via chat but they couldn't understand the question i was asking and kept giving me the tracking number for the phone shipment I sent. Tried giving me numbers to call but I can't call, samsung has my phone. (It started smoking when charging).   Yes, I know they will email me on all phases of repair, but my time estimation has already changed once. In this day and age when we rely on these phones so much, that live repair tracking that they sent me an email to see would have been helpful. Instead, it has been a dissapointment and the process of repairing a smoking samsung phone is just that much more incovenient. ... View more