I had the same issue with mine and the Samsung rep was very rude and unhelpful. After speaking and more experimental testing with Verizon again we were able to find out the phone does not read the 4G signal correctly when on a 5G capable plan. We changed my plan to a regular unlimited plan and everything worked fine. Verizon is switching me from my $1300 doorstop to the Note 10+ without the 5G. I am on a regular unlimited plan while I wait the 2 days my replacement phone. I had 3 of these phones and they all had the same issue and then issue got progressively worse as time went by. 2 and a half months of an improperly working over priced phone. I was tempted to switch to a different brand of phone.
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