How long does the warranty replacement take? Sent my phone in for repair 5 weeks ago. The repair self tracking link doesn't work and I don't seem to get status update unless I call. Even then it takes a couple days to receive some info. Phone was delivered to the repair site in TX on 11/14. Got an email about the repair being on hold for parts on 11/15. Then got an email about the phone will not be repaired and an ENR swap on 11/16. No updates after that until I called in two weeks later on 11/30. Someone said the ENR turnaround time was 2 weeks so I should be getting an email update very soon with a tracking number for the replacement. That email never came. I called in again on 12/10 and was told that the repair exceeded the usual time frame and it was being escalated. They gave me an escalation reference number. On 12/14 I received an email with a new repair ticket number stating that there's a new request to exchange the phone under warranty. Crickets ever since.
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