I am sick and tired of not being able to use my top load washer, when the sole reason I purchased this machine is to be able to run two loads at the same time - one small load in the top washer, and a larger load in the bottom washer. I am unable to use my top washer. The error code comes on after about 10-15 min into the cycle, without fail, and my brand new floors get drenched in pools of water flowing from the bottom of the washer. Customer support is useless, and I've already attempted all of the steps suggested to me via phone support. They've told me because my washer is out of warranty, that I have to pay for a tech to come out and look at the issue. This is a known issue, with MANY people on this community page making the exact same complaint about this machine. I am not paying for a repair on a 2 year old machine with a clear manufacturer defect, and would appreciate some answers. I would also like to note that not having 24/7 phone support for appliances which people tend to use nights and weekends the most is RIDICULOUS. Need some answers.
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