I have a RF23M8570SG. Family hub french door. I’ve literalky had this thing a few months now installed in my newly renovated kitchen that’s still being renovated. I went to get ice today and noticed it wasn’t coming out. Tried to take the tray out. Yeah. That didn’t wanna happen either. Took me a good 45 mins finally started to beat it and heard the ice falling. Like all of you I had a huge chunk of ice up in the mechanism. I spent literally $11k on a full suite of new Samsung appliances. I’m starting to wonder if that wasn’t a seriously poor choice on my part. I love my fridge but I’d expect a $2000 fridge to have an ice maker that works.
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