Issue is still present. I just received an email telling me I could track a problem with my Galaxy S10+, and it just goes to a useless home page with no way to actually track the ticket number given.
I am honestly fairly shocked that this issue is still present and they still send out the emails after how long this ticket has been opened.
Was reading on my phone and the screen flickered green and went completley out then it would not turn back on, and it was already hard enough to get through chat support just to end up having to send it in. I had expected a tech company could at least handle repair tracking in 2019, guess my expectations are too high for a $1000+ device, from a high end company, crazy. :(
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