- About usersUE9oaNJMX
Wednesday
1 Like
Thank you all I went in to the Galaxy store I uninstall the old version and update the new one!!
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Tuesday
When is the new Samsung Members App update coming? I checked my App Store and no updates. I uninstalled then reinstalled app however I still have current version.
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04-24-2020
03:34 PM
Do you have Google photos,or one drive or another cloud synced to your gallery? If you do you can open up the photos in the videos in those apps and if you want them to be on your Samsung gallery you can download them or save to device.
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04-16-2020
05:36 PM
1 Like
Today anybody else get notified today that they can transfer everything from their Samsung cloud to their one drive? I did not... Even though I already have OneDrive I still transferred everything over it... They do give you extra storage for year. I have a feeling Samsung is going to delete the cloud altogether.. anyone else feel that?
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04-13-2020
11:42 AM
I noticed that in the Sync setting, the Keyboard portion has been removed. I wonder if that has something to do with the messages not backing up. They do backup to 88% and then I get the message "couldn't backup data".
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usersUE9oaNJMX
Cosmic Ray
in Galaxy S10
04-10-2020
11:54 AM
- last edited on
04-15-2020
02:10 PM
by
SamsungRei
04-10-2020
11:54 AM
Has anyone notice, since the April Software Update, in the Samsung cloud app under sync settings the keyboard portion has disappeared? Did Samsung remove that or is there a solution for me to put it back. I only ask because also since the update, when backing up my messages, I'm getting an error "can't back up data". Everything else backs up ( ex: contacts, settings, apps, phone, music etc) but not my messages, and I'm wondering if one has anything to do with the other. Thanks
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usersUE9oaNJMX
Cosmic Ray
in Galaxy S10
04-10-2020
11:54 AM
- last edited on
04-15-2020
02:10 PM
by
SamsungRei
04-05-2020
04:04 PM
Ever since the new update yesterday morning when I manually update in the Samsung cloud everything except the Samsung Messages backup. Under messages I get "could not backup your data", however when I go into restore it shows that it was backed up...I know this is a glitch I spoken with Samsung they told me to remove my account and put it back in, however the last time I did that I had nothing but issues...please tell me that there's another way to fix this.
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03-23-2020
10:12 AM
Sounds to me like it's an issue with your phone Carrier...Give them a call, explain you are not able to receive SMS texts especially for authentications. This happen to a friend of mine, he called his carrier and they fixed over the phone.
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03-23-2020
08:09 AM
Go to your Samsung app on phone. Go into recent activity you will see where it reads: change password, recent activity, two factor authentication. Click on the last one, set it up, then go into Chrome browser (that's better than safari or regular Google) type in www.Samsung cloud.com/sign in, you shouldn't have a problem. I believe you have to set the 2 factor authentication up on the Samsung app on phone before you can go into the website to look at your cloud... I did it today no problem. If you already set it up on the Samsung app, it could be the browser that you're signing into. Chrome is the best I would use that if you're not using it from now on. If it's not the browser and you're still having issues, unfortunately you'd have to call Samsung. They can do the smart switch from that app and go into your phone and check to see if there's a glitch. You are there the whole time watching on the phone and it is safe. Good Luck!!!
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02-20-2020
06:23 AM
According to android central, the verge, and ZDnet Samsung mistakenly sent that out to everyone worldwide.. they released a statement saying it was a mistake they just wanted to make sure Find My Mobile was working after the last update they're not tracking and they're not hacking!!!!
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02-20-2020
05:41 AM
Apparently it was a glitch on Samsung side they wanted to make sure Find My Mobile was still working after the last update. If you go to android central, the verge, and ZDnet they have articles about it... they're not tracking they're not hacking your phone is OK!!!
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02-20-2020
05:32 AM
1 Like
Apparently there was a glitch on Samsung side they accidentally sent it to everyone I received one as well.... not to worry they're not tracking they're not hacking if you go to android central and go into the community boards you'll see the article.
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02-13-2020
02:00 PM
Thank you I read that some people are doing that however it brings back the original problem that the Qihoo 360 is shady and that is why it was taken away in the first place... My question is a company as big as Samsung if you find that a certain 3rd party app is not good why not replaced it with a better one right away.
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02-13-2020
01:46 PM
1 Like
How about while they're getting rid of a 3rd party app that causes problems, they replace it with one that they researched that is a lot better and safer after the update... I just read online that they are researching new ones for the next update I guess we just have to be patient...
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02-13-2020
01:21 PM
OK thank you for the explanation I appreciated it, however how does Samsung suggest we clear the cache without having to go through a 3rd party app (which may cause bloatware and eventually spyware) or having to go into each app to clear its cache?
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02-12-2020
07:54 AM
OK I just realized my error about wiping the cache partition. After you turn off the phone, you press simultaneously the power button, and the volume UP with the Bixby Button, not the volume DOWN.... so that part I figured out however, why did device care app have to take away the clean cache option in the storage?
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02-12-2020
07:26 AM
2 Likes
Up until this week when I clicked on device care app, under storage I was able to clear the cache, however they took that option away. I tried to turn off the phone, then press the power key, the volume down and Bixby to wipe the partition cache, however I got a warning not to do so.... Can somebody please tell me h another option to clear the cache.
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01-12-2020
03:36 PM
I just took Gmail off the list of battery optimized apps hopefully that helps, I also cleared the partition as well. Thanks for all the information appreciate it.
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01-07-2020
06:44 AM
Forgot to add when the phone is charging or when it is open and I'm checking other apps I get the notifications it's only when the phone is off that this happens.
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01-07-2020
06:42 AM
Ever since I received the android 10 update last month I noticed that under Accounts, under Goggle, my gmail doesn't sync like it used to, it gets stuck. I still get the e-mails but I don't get the notifications I have to manually sync it. I've already done safe mode, nothing. I am not doing a factory reset nor am I removing the account then putting it back, the last time I did that it was a nightmare... does anybody else have any suggestions.
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07-09-2019
04:05 PM
I have a locked Sprint phone because I lease it. I was told that the lock phone carriers are the last to get the updates and I do make sure I update over Wi-Fi however I'm just concerned because I'm hearing people from different carriers not being able to get back into their phone after the update. I read that Samsung is aware of the issue and they advised these people to go to "find my mobile" and unlock it but do we have to do that every time we close our phone and them reopen it.
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07-09-2019
01:51 PM
4 Likes
So I have a Samsung 10 I bought it April 13th from Sprint. I did receive a software update on May 19th and a security update the following week.. Since then I haven't received any updates however I'm reading all these messages about people who updated their software and then they can't get into their phone whether or not they have a password (which I do)....Is this only happening with AT&T or is is also happening with Sprint T-Mobile and Verizon? I'm afraid if I do see the software update come up to download it please advise!!!!!!
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