Galaxy
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2 weeks ago
1 Like
Thank you for posting this..... They said the same thing to me about deleting.. I told them the only thing I can delete is spotify and YouTube but that still doesn't give me enough memory. Also they are in contract with these new preloaded apps so of course they're never gonna let us delete those.
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05-02-2021
07:55 AM
1 Like
I completely agree with you and I to receive the same response but from the Samsung rep... Those preinstalled apps were not on my TV in the beginning of April but by the end they were.
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04-29-2021
06:50 PM
2 Likes
I feel the same way you do there's no reason why they had to put in all these preloaded apps not include HBO Max... Want to my friends told me the same thing get a fire stick it supposed to help... I'm still on the fence about that too
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04-29-2021
04:46 AM
With the information I gave you could you find out why I'm not able to install the HBO Max? Also how can I increase memory on my TV? Thank you
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04-28-2021
03:25 PM
I've done that multiple times since last Friday I even had the representatives work remotely on my phone they did everything but factory reset which I won't do. They will claim the same thing, because of the migration between OneDrive in Samsung cloud there are a lot of issues with many members including myself not being able to use the Samsung cloud app.. however we are able to sign into it on the website. They said with the next cloud update we should see improvement
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04-28-2021
04:47 AM
I also went on YouTube, learned how to go into the TV on developer mode so that maybe I can override the system and delete them, however nothing.
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04-27-2021
03:00 PM
I can't even get on the Samsung cloud.... last Wednesday I went on it and it kept crashing ...I called Samsung I had a representative tried to fix it remotely and he deleted it and now I can't get it back. I did transfer everything last year from Samsung Cloud to One Drive... because my Samsung cloud drive is in my OneDrive he said everything should be OK... Everyone is having issues with their Samsung cloud account because of the migration hopefully next week the cloud app comes back... even though they took away documents music photos and videos you can still backup contacts calendar messages and reminders.
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04-24-2021
10:43 AM
4 Likes
Yesterday I try to get on to my HBO Max on my Samsung TV it's kept having problems so I deleted the app signed into my Samsung account try to install it and it said that I didn't have enough memory. I don't understand the only 2 apps that I use are Netflix and HBO Max, however the representative on the phone told me that because they added discovery go, DIY, HGTV, PBS & ESPN preloaded apps it took up a lot of my memory. They reset my TV but nothing helped...anybody have any suggestions.. it won't let me delete those preloaded apps, they are all grey out.
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04-23-2021
03:06 PM
I powered off my phone then I pressed the power volume up and Bixby button at the same time I cleared the cache partition and rebooted the phone still having the same issue every time I go into my account and click on Samsung cloud since the app disappeared it won't let me in.
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usersUE9oaNJMX
Galaxy
in Galaxy S Phones
04-23-2021 02:59 PM (Last edited 04-23-2021 02:59 PM ) in
04-23-2021
02:59 PM
OK I will try that thanks for the advice... glad your cloud is working. How did you clear the Cache partition, did you close the phone than hold the power, volume up, and Bixby button at the same time?
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usersUE9oaNJMX
Galaxy
in Galaxy S Phones
04-23-2021 02:59 PM (Last edited 04-23-2021 02:59 PM ) in
04-23-2021
11:03 AM
Are you still having an issue with the Cloud? My app is gone and Samsung says they are working on it.
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04-21-2021
02:57 PM
You can still backup your contacts and your messages and your reminders your Bluetooth and your Samsung Internet. I did a remote walkthrough with one representatives and he deleted the app he told me to remove my account and sign back in and now it looks like my gallery doesn't sync with OneDrive however when I go into my files and I see the Samsung cloud it says it no longer works.
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usersUE9oaNJMX
Galaxy
in Galaxy S Phones
04-21-2021
10:32 AM
(Last edited
4 weeks ago
by
SamsungJace
) in
04-21-2021
10:32 AM
1 Like
This morning, my Samsung cloud would not open, kept crashing. I can't sign on to the Samsung website/cloud either.
I signed out of my Samsung acct, signed back in..nothing, then I removed acct and put back in, nothing. Now I see I am not syncing with One Drive even though I did the migration last year...it still show Samsung cloud, however when I open files it reads that it is closed.
I spoke with Samsung, did a remote walk through and still can't get onto the cloud..the rep says he will send this to the dept that handles the cloud.
Has anyone else experienced this recently and what was your result.
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usersUE9oaNJMX
Galaxy
in Galaxy S Phones
04-21-2021
10:32 AM
(Last edited
4 weeks ago
by
SamsungJace
) in
04-21-2021
03:17 AM
Just got off the phone with Samsung I was able to log in on the Samsung website so the Rep said it has to be the Samsung app itself. Of course customer service for that isn't open until 9 and I have to go to work but they are open 9 to 12 Eastern Standard time
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04-21-2021
02:47 AM
OK good I thought it was just me. I recently change my password I thought maybe that was it I signed out sign back in still having problems
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04-21-2021
02:39 AM
This morning I went onto my Samsung cloud, it told me to set up a Verification Code. I already did that.... every time I hit get started it keeps saying invalid request and now I can't get on the Samsung cloud app. I can log in on the Samsung website but I can on my app please help.
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04-14-2021
03:24 PM
I have a Samsung 10 and last update for the android 11 gave us the ability to go into the trash for the Samsung messenger app (if that's what you use.).Otherwise you can go into your Samsung cloud go to message and hit restore.
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usersUE9oaNJMX
Galaxy
in Galaxy S Phones
04-06-2021 02:57 PM (Last edited 04-06-2021 02:58 PM ) in
04-06-2021
02:57 PM
I think if you play around with the battery app you may get the information you need. Also it will tell you how to optimise certain apps so they don't run in the. Keep in mind if these are your favorite apps you won't get notification so I would use apps that you rarely use to optimise.
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usersUE9oaNJMX
Galaxy
in Galaxy S Phones
04-06-2021 02:57 PM (Last edited 04-06-2021 02:58 PM ) in
usersUE9oaNJMX
Galaxy
in Galaxy S Phones
04-06-2021 02:49 PM (Last edited 04-06-2021 02:51 PM ) in
04-06-2021
02:49 PM
Did you mean you want to show the battery level and how long before you have to charge it? If yes then going to settings then to display scroll down and enable Show Charging Info. You can also go into the battery app, go to battery, scroll down, more battery settings, then enable show battery percentage.
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usersUE9oaNJMX
Galaxy
in Galaxy S Phones
04-06-2021 02:49 PM (Last edited 04-06-2021 02:51 PM ) in
usersUE9oaNJMX
Galaxy
in Galaxy S Phones
04-04-2021 05:25 PM (Last edited 04-04-2021 05:27 PM ) in
04-04-2021
05:25 PM
I have a Samsung 10....The Android 11 3.0 update, gave us the ability to go into trash...Go into the Samsung Message App, go to the 3 dots in upper right corner, scroll down to trash and you will see all the messages you deleted...keep in mind that those messages stay there for 30 days then are permanently deleted.
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usersUE9oaNJMX
Galaxy
in Galaxy S Phones
04-04-2021 05:25 PM (Last edited 04-04-2021 05:27 PM ) in
usersUE9oaNJMX
Galaxy
in Galaxy S Phones
02-27-2021 10:31 AM (Last edited 02-27-2021 10:34 AM ) in
02-27-2021
10:31 AM
OK I think I understand now so forget the Samsung cloud app since you don't have...it in the OneDrive app it looks like whenever you take a picture it automatically goes into the picture folder and when you click on that you'll see camera roll (but it's not the same camera roll as the one in the files on OneDrive that something totally different.) I don't know if you can change that setting I think it's automatically defaulted to Pictures file folder... I just went back into the OneDrive app and I noticed that on top of the pictures to the right you'll see Filter, click on that and you'll see Samsung gallery and Pictures folder (it used to read OneDrive folder) so I think that answered the question..pictures/videos are definitely defaulted into the Picture Folder and I don't think you can change that.
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usersUE9oaNJMX
Galaxy
in Galaxy S Phones
02-27-2021 10:31 AM (Last edited 02-27-2021 10:34 AM ) in
02-27-2021
10:07 AM
Since we all were told to transfer from Samsung cloud to OneDrive, whenever you take a picture or video, go to the Samsung Cloud app and you will see Gallery and under that files. (When you click on gallery it will show you the most recent pictures you took and everything that was synced from your gallery into OneDrive.) Make sure you click on syncing for Wi-Fi and Mobile data this way if you don't have Wi-Fi your Mobile data will still sync it. If you are having issues and you don't see the picture that was you just took, click sync..give it a min and the it will show the pictures. Then you can go into files, (or see it in the OneDrive app) there you will see camera roll, click on that and you will see all the pictures/videos that were synced from your Samsung gallery. Also click on pictures, you will see 2 folders: 1 that says camera roll and it shows the most recent picture/ videos you've taken... 2 Samsung gallery.. click on that and you will see folders, one should read DCIM click on that, and if you created folders in your Gallery, you will see them there.
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01-26-2021
07:06 AM
So when you changed over to Verizon you were then able to get the updates because you mentioned you haven't had one since June 2020?
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usersUE9oaNJMX
Galaxy
in Galaxy S Phones
01-26-2021 06:37 AM (Last edited 01-26-2021 06:37 AM ) in
01-26-2021
06:37 AM
1 Like
Thanks for the heads up appreciated it.
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usersUE9oaNJMX
Galaxy
in Galaxy S Phones
01-26-2021 06:37 AM (Last edited 01-26-2021 06:37 AM ) in
01-26-2021
05:51 AM
Thank you for your response I appreciated it. Yes your right I figured that was the reason of course when you call T-Mobile they don't say anything and when you call Sprint they don't say anything. It's up to community boards like this one to help each other out. I will try and keep the phone as long as I can before I end up going to the T-Mobile store, I know they have promotions right now for Samsung phones it's just I don't understand why they force us to do this... you would think they be a little considerate because of what is going on in the world.
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01-26-2021
05:40 AM
1 Like
I am a former Sprint customer and since the merger of Sprint and T-Mobile I was informed that I needed to put in the new t-mobile SIM card in my Samsung 10 Galaxy phone that was purchased in Sprint store over a year ago. ( My husband upgraded his phone and they sent it to him in the mail plus a new SIM card for me). That was 2 weeks ago I have yet to receive a Samsung software monthly update. T-Mobile said not to worry I should be receiving one soon and Samsung said it is out of their hands it is a Carrier issue meaning it depends on when the Carrier decides to release the software to the Samsung phone. My question is could the new T-mobile SIM card be the reason why I am not getting the software update? Also if that is true how do I update with my Dell computer? I do have a smart switch app on my S10, however what do I need to do with the computer. I was informed by a T-Mobile representative that since it is time for me to upgrade the phone just go to the store purchase the Samsung 20 transfer everything over from the Samsung 10 to that and my problems will be solved. However being laid off because of the pandemic money is a little tight and I want to keep the Samsung 10 as long as I can. Thank you
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01-18-2021
09:17 AM
1 Like
Your very welcome, I did this last week and I haven't been harassed since... it should definitely work!!!!!!
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