If you are trying to back up your phone onto a Mac beware ! Smart Switch has not been optimized for Mac OS 64bit processing which may be why one cannot get the backup data loaded back onto the phone. I have been tring to get my backed up data back onto my 8Gb/512 unlocked Note 9 since last week & Samsung has wasted over 4 hours of my time on the phone with no positive results ! The FOURTH CALL Samsung doesn't care about customer service once their products have been sold !
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This is the opposite of what T-Mobile said about the unlocked Note 9 I bought from Samsung. Samsung is responsible for providing the security updates which Service Providers then push to their customers. There is no reason a service provider would risk losing customers by not providing the patch. Whereas Samsung seems to not be concerned about losing several hundred thousand disgruntled phone customers here and there because of their market saturation and diversity of products. Samsung also refuses to take responsibility for updating Smart Switch software for Mac computers. It seems they have not written a 64bit version of "Smart" Switch and I cannot get the 70Gb of back-up data back onto my Note 9 phone after it had to get a factory reset & the PIE update reloaded. It's the same problem that kept me from buying another Samsung after Kies had the same issue getting my data back onto my S4. I won't be buying anything from a company that doesn't value it's customers !
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