About SamsungJoJo

SamsungJoJo · ‎07-05-2022

Hello, I will gladly provide the list of eligible devices for Samsung TV Plus. Galaxy S7 Galaxy S7 Active Galaxy S7 Edge Galaxy S8 Galaxy S8 Active Galaxy S8+ Galaxy S9 Galaxy S9+ Galaxy S10 Galaxy S10 5G Galaxy S10 Plus Galaxy S10e Galaxy S10 Lite Galaxy S20 Series Galaxy S20 FE Galaxy S20 FE 5G Galaxy S20 Galaxy S20 5G Galaxy S20 Ultra 5G Galaxy S20 Plus Galaxy S20 Plus 5G Galaxy S21 series Galaxy S21 5G Galaxy S21+ 5G Galaxy S21 Ultra 5G Galaxy Note 7 Galaxy Note 8 Galaxy Note 9 Galaxy Note 10 Galaxy Note 10 5G Galaxy Note 10 Plus Galaxy Note 10 Lite Galaxy Note 10 Plus 5G Galaxy Note 20 series Galaxy Note 20 Galaxy Note 20 5G Galaxy Note 20 Ultra Galaxy Note 20 Ultra 5G Galaxy Z Fold2 5G Galaxy Z Flip Galaxy Z Flip 5G Galaxy Xcover Pro Galaxy A3 Galaxy A5 Galaxy A5 (2017) Galaxy A6 Galaxy A6+ Galaxy A7 (2017 and 2018) Galaxy A8 Galaxy A8 (2018) Galaxy A8+ (2018) Galaxy A8s Galaxy A9 (2018) Galaxy A9 Pro Galaxy A9 Star Galaxy A01 Galaxy A02s Galaxy A10 Galaxy A10e Galaxy A10s Galaxy A11 Galaxy A12 5G Galaxy A20 Galaxy A20e Galaxy A20s Galaxy A21 Galaxy A21s Galaxy A30 Galaxy A30s Galaxy A31 Galaxy A32 5G Galaxy A40 Galaxy A41 Galaxy A42 5G Galaxy A50 Galaxy A51 Galaxy A51 5G Galaxy A52 5G Galaxy A70 Galaxy A71 Galaxy A71 5G Galaxy A80 Galaxy A90 5G Galaxy J2 Core Galaxy J3 (2017 and 2018) Galaxy J3 Pop Galaxy J4 Galaxy J4 Core Galaxy J4+ Galaxy J5 (2017) Galaxy J6 Galaxy J6+ Galaxy J7 Galaxy J7 (2017) Galaxy J7 Core Galaxy J7 Duo Galaxy J7 Pop Galaxy J7 Top Galaxy J8 Galaxy M01 Galaxy M01s Galaxy M10 Galaxy M10s Galaxy M11 Galaxy M20 Galaxy M21 Galaxy M30 Galaxy M30s Galaxy M31 Galaxy M31s Galaxy M40 Galaxy M51 Galaxy Fold Galaxy Tab S7+ Tab A7 + Lite (LTE) Tab A7 + Lite (Wi-Fi) Galaxy Tab A 8.0 Galaxy Tab A 8.0 (2019) Galaxy Tab A 8.4 (2020) Galaxy Tab 8.4 Galaxy Tab A 10.1 Galaxy Tab A 10.1 (2019) Galaxy Tab A S Pen Galaxy Tab A S Pen (2019) Galaxy Tab B 8.0 Galaxy Tab S4 Galaxy Tab S5e Galaxy Tab S6 Galaxy Tab S6 5G Galaxy Tab S6 Lite Galaxy Tab S7 Galaxy Tab S7 Plus Galaxy Tab Active Pro Galaxy Tab Active 2 You can also find this information in this link here: https://www.samsung.com/us/support/answer/ANS00087682/ *Note: This list is subject to change upon device.*

SamsungJoJo · ‎12-27-2021

Hey there! For adding calls to a current call such as three-way calling is a carrier specific feature. I would recommend reaching out to them to make sure you line is provisoned for that feature.

SamsungJoJo · ‎12-08-2021

Thank you for your interest in sharing your ideas with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside/requests/ideas regarding our products.

SamsungJoJo · ‎11-30-2021

Hello there! How exciting to hear you won some Samsung Rewards! I will be happy to guide you in the right direction on how our Samsung Rewards program works. Samsung Rewards is a loyalty program where users earn Samsung Rewards points by buying Samsung products and using Samsung services. Points can be redeemed toward purchases on Samsung.com/Shop and in the Shop Samsung app. Here is how to use your points: Log into your Samsung Account while you are making a purchase on Samsung.com or the Shop Samsung app. At checkout, you will have the opportunity to use your points to pay for all or part of qualified products on Samsung.com/Shop and the Shop Samsung app. You are more than welcome to use this link here that provides more frequent questions regarding Samsung Rewards. https://www.samsung.com/us/support/answer/ANS00061312/

SamsungJoJo · ‎11-22-2021

Hello there! Oh no! I'm sorry to hear you are having to experience this and I can completely understand how frustrating this must be. I will gladly escalate your case to our specialized team. In order to do so, please provide some additional information below in a private message. http://bit.ly/2GGYul14. If the PM link is not working for you, you can click on my name and send me a private message directly from my profile. Full Name: Complete Physical Address: Contact Phone Number: Email Address: Full Model Code: Serial Number: When did you start using the wearable? Were there any pop-up messages? What mode was being used (Wi-Fi/LTE/GPS)? How do you typically use the device? a. Do you wear it while sleeping? b. Do you wear the device while exercising? c. Do you wear the strap tight or loose? Was the OEM/original accessory (i.e. charger) used? Have you washed the band recently? If yes, with what substance/product? Were you wearing any creams, perfumes, or ointments under the wearable?

SamsungJoJo · ‎11-12-2021

Hello @TiffM, Thanks for reaching out for assistance. I'm so sorry to hear this has happened and I can completely understand the frustrations this may have caused you. I will be happy to escalate your case to our specialized team for further assistance. If you don't mind providing some additional information below in a private message so I can do so. http://bit.ly/2GGYul4 Full Name: Complete Physical Address (City, State, Zip Code): Contact Phone Number: Email Address Full Model Number: Serial Number:

SamsungJoJo · ‎10-28-2021

Thank you for your interest in sharing your ideas with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside/requests/ideas regarding our products.

SamsungJoJo · ‎10-28-2021

Thank you for your interest in sharing your ideas with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside/requests/ideas regarding our products.

SamsungJoJo · ‎10-26-2021

Thank you for your interest in sharing your ideas with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside/requests/ideas regarding our products.

SamsungJoJo · ‎10-20-2021

Thank you for your interest in sharing your ideas with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside/requests/ideas regarding our products.

SamsungJoJo · ‎10-19-2021

Hello! I hope the steps I provided help with your concerns. Keep me posted on the outcome. 🙂

SamsungJoJo · ‎10-19-2021

Hello there! I see that you recently updated your device. I would recommend wiping the system cache partition since you are experiencing some issues after the update. Doing this step is good to do after an update and safe to do. The system cache partition stores temporary system data. It's supposed to allow the system to access apps more quickly and efficiently, but sometimes things get cluttered and outdated, so a periodic cache clearing can help make the system run more smoothly. Turn off the device. Press and hold the Volume Up key and the Side key. When the Android logo displays, release both keys. An 'Installing system update' message may show briefly before the Android Recovery menu options appear. Press the Volume down key several times to highlight Wipe cache partition. Press Side key to select. Press the Volume down key to highlight Yes, then press the Side key to select. When the process is complete, Reboot system now is highlighted. Press the Side key to restart the device.

SamsungJoJo · ‎10-18-2021

Thank you for your interest in sharing your ideas with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside/requests/ideas regarding our products.

SamsungJoJo · ‎10-04-2021

Hey there! I recommend reaching out to your carrier regarding Mobile Data issues. Mobile Data is a carrier-specific feature.

SamsungJoJo · ‎10-04-2021

Thank you for your interest in sharing your ideas with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside/requests/ideas regarding our products.

SamsungJoJo · ‎10-04-2021

Thank you for your interest in sharing your ideas with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside/requests/ideas regarding our products.

SamsungJoJo · ‎10-04-2021

Hello there! This could be an issue with the SIM Card not connecting to the carrier's network. If anyone else is still having this issue, I would recommend reaching out to your carrier for further assistance with this.

SamsungJoJo · ‎10-01-2021

Hey there! Thanks for reaching out. Do you experience this at certain times or just intermittently? Do you experience these symptoms while your device is in safe mode? It could be possible a third-party app could be causing this to occur. This step will temporarily disable all your third-party apps, but none of your personal data will be deleted. Your customization settings (Wallpaper, Themes, et cetera) will be reset to default once you exit this mode. Please follow the steps below: 1. Turn the device off. 2. Press and hold the Power key past the model name screen. 3. When "SAMSUNG" appears on the screen, release the Power key. 4. Immediately after releasing the Power key, press and hold the Volume down key. 5. Continue to hold the Volume down key until the device finishes restarting. 6. Safe mode will display in the bottom left corner of the screen. 7. Release the Volume down key when you see Safe Mode. 8. To exit Safe Mode, restart your device. Also, double-check in your settings that you don't have auto-restart enabled.

SamsungJoJo · ‎10-01-2021

Thank you for your interest in sharing your ideas with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside/requests/ideas regarding our products.

SamsungJoJo · ‎09-30-2021

Hey there! If your S Pen won't connect to your phone or if it doesn't seem to be charging, resetting the S Pen is a quick fix. To reset it, open Settings, and then search for and select S Pen. Tap S Pen again, then tap S Pen remote or Air actions and then tap More options (the three vertical dots). Here is a link to the steps as well: https://www.samsung.com/us/support/answer/ANS00080375/ I would also recommend removing any third-party cases from your phone. That can also prevent the S Pen from connecting.

SamsungJoJo · ‎09-29-2021

Thank you for your interest in sharing your ideas with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside/requests/ideas regarding our products.

SamsungJoJo · ‎09-28-2021

Thank you for your interest in sharing your ideas with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside/requests/ideas regarding our products.

SamsungJoJo · ‎09-23-2021

Hey there! Thanks for reaching out. As your product is a non-US model and the support for these models is very limited, please seek a support team in Canada. You can do so by using this link here: https://www.samsung.com/us/common/visitlocationsite.html. They will be able to provide further assistance regarding your concerns.

SamsungJoJo · ‎09-23-2021

Hey there! I recommend reaching out to your carrier regarding this due to LTE is a carrier feature. They will be able to provide more information about your concerns.

SamsungJoJo · ‎09-23-2021

Thanks for your inquiry. Once available, updates are released to Carriers and thereafter, it is at the Carriers' discretion to release the update to customers. Since updates are released by Carriers in waves, we’re unable to determine when your device will receive an update. We appreciate your loyalty.

SamsungJoJo · ‎09-23-2021

Thank you for your interest in sharing your ideas with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside/requests/ideas regarding our products.

SamsungJoJo · ‎09-23-2021

Thank you for your interest in sharing your ideas with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.

SamsungJoJo · ‎09-22-2021

Thank you for confirming this. I recommend a service repair on the watch. Please provide additional information below in a private message. http://bit.ly/2GGYul4 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile. Full Name: Complete Physical Address (City, State, Zip Code): Contact Phone Number: Email Address: Full Model Number: Serial Number: This information will be located on the back of the watch.

SamsungJoJo · ‎09-22-2021

We're so happy to hear you're loving your device! Our get help section is an area where you can get assistance, should you ever have any questions regarding your device! Thank you for being part of the Samsung Family & Community!

SamsungJoJo · ‎09-21-2021

Hey, I just wanted to check in to see if you still need any assistance? Please note that the notification email is a Do Not Respond email address. You will need to respond directly to the message.

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