Samsung

SamsungJoJo · yesterday

Have you tried reaching out to the developer of Epic Games?

SamsungJoJo · yesterday

Hey there, Thanks for reaching out. Are you able to force reboot your phone? Give this link here a try. Also, try booting into safe mode and see if the same symptoms still appear. Turning on Safe Mode is as easy as it is safe. First, completely power off the phone. Then, power on the phone and when the Samsung logo appears, press and hold down the Volume Down key. If done correctly, "Safe Mode" will display on the bottom left corner of the screen. If "Safe Mode" does not appear, repeat the steps above. To exit Safe Mode, simply restart your phone and it will reboot normally.

SamsungJoJo · yesterday

Awesome! Keep us posted.

SamsungJoJo · yesterday

Hey there, Have you confirmed that your device is currently up to date to the latest software?

SamsungJoJo · yesterday

Hey there, May I ask what type of phone and watch are you using?

SamsungJoJo · yesterday

Hey there @Samsung_v8M1rxM, What troubleshooting steps have you already tried?

SamsungJoJo · yesterday

Hello there @user3NHbDydC1T, Thanks for reaching out. Try giving this link here a try.

SamsungJoJo · yesterday

Hello there, Have you tried wiping the cache partition? See if that helps. Follow these steps: - Turn off the device. - Press and hold the Volume Up key and the Bixby key, then press and hold the Power key. - When the Android logo displays, release all three keys. - An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear. - Press the Volume down key several times to highlight wipe cache partition. - Press Power key to select. - Press the Volume down key to highlight yes, them and press the Power key to select. - When the wipe cache partition is complete, Reboot system now is highlighted. - Press the Power key to restart the device. Your phone will take a little time booting up after the cache partition is wiped off of its contents as it will rebuild or recreate those caches. Don’t be alarmed if the phone gets stuck on the logo for a minute or two after this just don’t turn it off so that what was deleted will be replaced successfully. So, wait for your phone to become active. Don’t worry, this procedure is very easy and safe to do. You won’t damage your phone just by wiping the cache partition.

SamsungJoJo · yesterday

Hey there, Thanks for reaching out. If you don't mind sending a private message here with your model number and IMEI?

SamsungJoJo · yesterday

What app are you using for Maps?

SamsungJoJo · yesterday

Hey there, Have you tried resetting the settings in the camera app? See if that helps.

SamsungJoJo · yesterday

Hey there, Thanks for reaching out. Have you tried to force stop and clear the cache on the camera app?

SamsungJoJo · yesterday

Thank you for your interest in sharing your ideas with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.

SamsungJoJo · yesterday

Hey there, Have you tried testing your device in safe mode to see if the same symptoms still appear?

SamsungJoJo · yesterday

Hey there, What type of device are you using? Have you tried taking it to a UBreakIFix location for an authorized technician to take a better look at the symptoms you are experiencing?

SamsungJoJo · yesterday

Have you confirmed the notifications and permissions are enabled?

SamsungJoJo · yesterday

Hey there, Thanks for reaching out. Which app are you using when this happens?

SamsungJoJo · yesterday

Hey there, I recommend reaching out to your current service provider regarding this.

SamsungJoJo · yesterday

Thank you for your interest in sharing your ideas with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.

SamsungJoJo · yesterday

Hey there, Try wiping the cache partition. See if that helps. Follow these steps: - Turn off the device. - Press and hold the Volume Up key and the Bixby key, then press and hold the Power key. - When the Android logo displays, release all three keys. - An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear. - Press the Volume down key several times to highlight wipe cache partition. - Press Power key to select. - Press the Volume down key to highlight yes, them and press the Power key to select. - When the wipe cache partition is complete, Reboot system now is highlighted. - Press the Power key to restart the device. Your phone will take a little time booting up after the cache partition is wiped off of its contents as it will rebuild or recreate those caches. Don’t be alarmed if the phone gets stuck on the logo for a minute or two after this just don’t turn it off so that what was deleted will be replaced successfully. So, wait for your phone to become active. Don’t worry, this procedure is very easy and safe to do. You won’t damage your phone just by wiping the cache partition.

SamsungJoJo · yesterday

Thank you for testing that for me. Have you tried testing your device in safe mode to see if the same symptoms still persist?

SamsungJoJo · yesterday

Hey there, Have you tried wiping the cache partition? See if that helps. Follow these steps: - Turn off the device. - Press and hold the Volume Up key and the Bixby key, then press and hold the Power key. - When the Android logo displays, release all three keys. - An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear. - Press the Volume down key several times to highlight wipe cache partition. - Press Power key to select. - Press the Volume down key to highlight yes, them and press the Power key to select. - When the wipe cache partition is complete, Reboot system now is highlighted. - Press the Power key to restart the device. Your phone will take a little time booting up after the cache partition is wiped off of its contents as it will rebuild or recreate those caches. Don’t be alarmed if the phone gets stuck on the logo for a minute or two after this just don’t turn it off so that what was deleted will be replaced successfully. So, wait for your phone to become active. Don’t worry, this procedure is very easy and safe to do. You won’t damage your phone just by wiping the cache partition.

SamsungJoJo · yesterday

Thanks for reaching out. This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry

SamsungJoJo · yesterday

Thank you for your interest in sharing your ideas with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.

SamsungJoJo · yesterday

Hey there, Thanks for reaching out. I recommend reaching out to your current service provider regarding network concerns.

SamsungJoJo · yesterday

Hey there, Thanks for reaching out. When trying to stream, Is it giving you an error message? Have you tried to force stop and clear the cache on the app?

SamsungJoJo · Sunday

Hey there, Thanks for reaching out. May I ask what type of device are you using? Have you tried optimizing your battery recently?

SamsungJoJo · Sunday

Hey @Samsung_pAN1af4, I suggest searching on Samsung.com for a wireless charger.

SamsungJoJo · Sunday

Hey there @userEsGESuKewU, Have you tried wiping the cache partition? Follow these steps: - Turn off the device. - Press and hold the Volume Up key and the Bixby key, then press and hold the Power key. - When the Android logo displays, release all three keys. - An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear. - Press the Volume down key several times to highlight wipe cache partition. - Press Power key to select. - Press the Volume down key to highlight yes, them and press the Power key to select. - When the wipe cache partition is complete, Reboot system now is highlighted. - Press the Power key to restart the device. Your phone will take a little time booting up after the cache partition is wiped off of its contents as it will rebuild or recreate those caches. Don’t be alarmed if the phone gets stuck on the logo for a minute or two after this just don’t turn it off so that what was deleted will be replaced successfully. So, wait for your phone to become active. Don’t worry, this procedure is very easy and safe to do. You won’t damage your phone just by wiping the cache partition.

SamsungJoJo · Sunday

Hey there, Have you tried testing your phone in safe mode to see if the same issue still persist?

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