Samsung

Have you confirmed the auto-restart feature is disabled in your settings?   Do you experience the same symptoms when your device is in safe mode?   This step will temporarily disable all your third-party apps, but none of your personal data will be deleted. Your customization settings (Wallpaper, Themes, et cetera) will be reset to default once you exit this mode.   Please follow the steps below:   1. Turn the device off. 2. Press and hold the Power key past the model name screen. 3. When "SAMSUNG" appears on the screen, release the Power key. 4. Immediately after releasing the Power key, press and hold the Volume down key. 5. Continue to hold the Volume down key until the device finishes restarting. 6. Safe mode will display in the bottom left corner of the screen. 7. Release the Volume down key when you see Safe Mode. 8. To exit Safe Mode, restart your device. ... View more

Have you attempted to force stop and clear cache on the Camera app?   Navigate to your settings > apps > click on the 3 dots in the top right corner > select "Show System Apps" > find and click on Camera > force stop > storage > clear cache/data.   Also, does this occur in safe mode?   Let's try putting the device in Safe mode to determine if there are external factors that cause this symptom. This step will temporarily disable all your third-party apps, but none of your personal data will be deleted. Your customization settings (Wallpaper, Themes, et cetera) will be reset to default once you exit this mode.   Please follow the steps below:   1. Turn the device off. 2. Press and hold the Power key past the model name screen. 3. When "SAMSUNG" appears on the screen, release the Power key. 4. Immediately after releasing the Power key, press and hold the Volume down key. 5. Continue to hold the Volume down key until the device finishes restarting. 6. Safe mode will display in the bottom left corner of the screen. 7. Release the Volume down key when you see Safe Mode. 8. To exit Safe Mode, restart your device.  ... View more

What error message are you receiving? ... View more

Have you attempted to force stop and clear cache/data on the apps you receiving this error message?   Navigate to your settings > apps > find and click on each individual app that is receiving the error message > force stop > storage > clear cache/data.   Are you receiving this error on your stock camera app as well or just on third-party apps?   Have you tried uninstalling/reinstalling each app?   You can try wiping the system cache partition to see if that helps any.   Press and hold the Power key, tap Power off, and then tap OK. Press and hold the Power key and Up Volume key at the same time. Release the Power key when the Samsung logo appears. Release the Volume keys when the Android image appears. Press the Volume keys to highlight the Wipe cache partition. Press the Power key to select. Once “Cache wipe complete” appears, press the Power key to select Reboot system now. The device restarts once the wipe is finished.     ... View more

Can you confirm what type of watch you are using?   Try giving this link here a shot giving additional information on buttons not working on your smartwatch: http://www.samsung.com/us/support//troubleshooting/TSG01003250/ ... View more

There is not a way to disable the Bixby button, but you can remap the button to open up a different app.   Take a look at this link here: https://www.samsung.com/us/support/answer/ANS00082782/ ... View more

I recommend reaching out to the Uber app developers for further assistance regarding your concerns. ... View more

Try giving this troubleshooting link here a shot giving additional information on reduced battery life on your smartwatch: http://www.samsung.com/us/support/troubleshooting/TSG01003232/ ... View more

If you would like to permanently block calls/texts from receiving on your phone, I recommend reaching out to your current service provider to block numbers.     ... View more

Have you attempted to adjust the touch sensitivity on the device?   Launch Settings. You can pull the app drawer up and tap the Settings icon, or you can simply swipe down from the top of the screen to pull the notification panel down and tap the gear icon. Open Display Settings. Enable Touch sensitivity.   Also, does this happen when your device is booted into safe mode?   Let's try putting the device in Safe mode to determine if there are external factors that cause this symptom. This step will temporarily disable all your third-party apps, but none of your personal data will be deleted. Your customization settings (Wallpaper, Themes, et cetera) will be reset to default once you exit this mode.   Please follow the steps below:   1. Turn the device off. 2. Press and hold the Power key past the model name screen. 3. When "SAMSUNG" appears on the screen, release the Power key. 4. Immediately after releasing the Power key, press and hold the Volume down key. 5. Continue to hold the Volume down key until the device finishes restarting. 6. Safe mode will display in the bottom left corner of the screen. 7. Release the Volume down key when you see Safe Mode. 8. To exit Safe Mode, restart your device.   Let us know how your device responds after performing this step! ... View more

I recommend reaching out to our Samsung Accounts department for further assistance regarding your concerns. They can be reached directly at 1-855-795-0509. ... View more

I recommend reaching out to your current service provider for further assistance regarding your concerns. ... View more

Try taking a look at this link below giving additional information on the compatibility on your smartwatch:   https://www.samsung.com/us/support/answer/ANS00082502/ ... View more

There is not a way to disable the Bixby, but you have an option to remap the Bixby button.   Try this: Open the Bixby Voice app by pressing the Bixby button one time. Tap the 3-dot menu button, click Settings, and then navigate to the Bixby key option. Select the Double press to open the Bixby option. Select the app you want from the list of available apps. ... View more

You're very welcome!  ... View more

Thank you for confirming this.   If you are using the native Samsung apps on your device, It will not work on an Apple IPad. You can try using third-party apps to see if they provide the functions you want. ... View more

Can you elaborate on what you are asking? ... View more

Awesome! Keep us posted on the outcome. :) ... View more

Can you confirm what type of device you are using?   Have you confirmed the device is currently up to date with the latest software?   Have you attempted to wipe the system cache partition recently?   Press and hold the Power key, tap Power off, and then tap OK. Press and hold the Power key and Up Volume key at the same time. Release the Power key when the Samsung logo appears. Release the Volume keys when the Android image appears. Press the Volume keys to highlight the Wipe cache partition. Press the Power key to select. Once “Cache wipe complete” appears, press the Power key to select Reboot system now. The device restarts once the wipe is finished.   Also, try testing your device in safe mode to see if the screen still lags.   This step will temporarily disable all your third-party apps, but none of your personal data will be deleted. Your customization settings (Wallpaper, Themes, et cetera) will be reset to default once you exit this mode.   Please follow the steps below:   1. Turn the device off. 2. Press and hold the Power key past the model name screen. 3. When "SAMSUNG" appears on the screen, release the Power key. 4. Immediately after releasing the Power key, press and hold the Volume down key. 5. Continue to hold the Volume down key until the device finishes restarting. 6. Safe mode will display in the bottom left corner of the screen. 7. Release the Volume down key when you see Safe Mode. 8. To exit Safe Mode, restart your device.    If your screen does not lag in this mode, which means a third-party app may be causing this to happen. I recommend deleting each individual third-party app until the symptoms do not occur anymore. ... View more

Can you explain in a bit more detail regarding the issues you are experiencing with your device so I can better assist? ... View more

I recommend reaching out to our Samsung Pay department for further assistance regarding your concerns. They can be reached directly at 1-844-726-7297. ... View more

Thanks for your inquiry. Once available, updates are released to Carriers and thereafter, it is at the Carriers discretion to release the update to customers. Since updates are released by Carriers in waves, we’re unable to determine when your device will receive an update. We appreciate your loyalty. ... View more

Can you confirm what type of device you are using?   Can you elaborate on the symptoms you are experiencing regarding your camera?   Do you experience the symptoms with any third-party apps that use the camera or just on your native camera app?     Have you attempted to wipe the system cache on the device since the recent update?   Turn off the device. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key. When the Android logo displays, release all three keys. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear. Press the Volume down key several times to highlight wipe cache partition. Press the Power key to select. Press the Volume down key to highlight yes, them, and press the Power key to select. When the wipe cache partition is complete, the Reboot system now is highlighted. Press the Power key to restart the device.   Also, try testing your camera in safe mode to see if the symptoms still persist.   Let's try putting the device in Safe mode to determine if there are external factors that cause this symptom. This step will temporarily disable all your third-party apps, but none of your personal data will be deleted. Your customization settings (Wallpaper, Themes, et cetera) will be reset to default once you exit this mode.   Please follow the steps below:   1. Turn the device off. 2. Press and hold the Power key past the model name screen. 3. When "SAMSUNG" appears on the screen, release the Power key. 4. Immediately after releasing the Power key, press and hold the Volume down key. 5. Continue to hold the Volume down key until the device finishes restarting. 6. Safe mode will display in the bottom left corner of the screen. 7. Release the Volume down key when you see Safe Mode. 8. To exit Safe Mode, restart your device.   Let us know how your device responds after performing this step! ... View more

If you are still experiencing the same symptoms after performing a factory reset on your device, I recommend having the device evaluated by a technician at one of your local UBreakIFix locations or you have an option to send in the device into our service center. Just a heads up, make sure your device is fully backed up before doing this.   If you are interested in visiting a UBreakIFix repair center, click on this link: https://www.samsung.com/us/support/ubreakifix     ... View more