08-02-202108:55 AM (Last edited 08-02-202109:04 AM) in
08-02-202108:55 AM
@userTBbTFqY4fy Samsung recommends using genuine Samsung cables with their products to get the best overall experience. Whatever type of cable you need whether it's usb c to usb c, usb c to usb a, or usb c to lighten, it should be purchased from Samsung directly or Samsung Parts directly. If I were you, I would contact Samsung Parts and ask them if they have any usb c cables that will allow a macbook to connect to a Samsung monitor utilizing picture, sound, charging, and etc. Edit: I also forgot to mention, it's also important that you download the provided drivers from the Samsung support page which could also be causing the issues you're experiencing if not downloaded.
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07-31-202104:28 PM (Last edited 07-31-202107:19 PM) in
07-31-202104:28 PM
Hello @userF9p6DTFcVR This is completely normal. To best describe what's happening, I'm going to use Sony's gaming division Play Station and Comcast as examples at the end lol... The error message you're seeing, is explaining exactly what's going on "Server Maintenance", usually when you see this, the company is either doing updates to the server or repairing an issue that has caused the server to go down. Online gamers, Cable/ISP (Internet Service Provider) customers and etc., experience this all the time, this process (depending on what's happening to the server), can last a few minutes to several hours and there's been extreme cases of servers being down for days, but don't worry, this is absolutely normal lol just ask Play Station owners about the PSN being down or Comcast customers about their "scheduled outages" lol. Edit: Just realized you said you bought a US product and you are using it in a different country... My original comment above, may still stand UNLESS this issue you're having, has been an ongoing permanent matter. If the latter is true and it's been giving off this error permanently, check to see if the region you're currently at, reflects on your Samsung account. I say this because you didn't go into any other details other than you're in Japan and you're using a US product. I don't know if you've lived in the US before and your Samsung account was established in the US beforehand, but if you moved to Japan after your Samsung account was already created, then the region that's set to your Samsung account could be causing the conflict. I don't fully know your situation but if any of what I've said in this edit is remotely close to your situation, I would go to https://samsung.com, log into my account, check my settings, update any information on there regarding my location, disconnect my Smart Monitor from my Samsung account and reconnect it to apply those new account changes so there won't be any conflicts with my Samsung account and the server I'm constantly being connected to. If all else fails and your router has built-in VPN settings, I'd fool around with that to trick your M5 into thinking you're in the US lol. Hopefully this helps!
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@userWofvLycjtd and @user5eoFaeva9D One thing to note, if you've purchased directly from Samsung, they only offer a 14 day return policy. After 14 days of the initial purchase date, customers will only have the option to file a warranty claim to either have the product fixed or replaced. This has always been Samsung or any other retailer's policy. If you're within the 14 day return policy, contacting the e-commerce/sales department will be your best bet. Give them your order number and they should be able to request a return/refund from there. If you're now outside of the 14 day return policy BUT you have a case number/reference number/ticket number regarding this issue that showcases the day the "number" was created, was indeed within the 14 day return period... You should then be able to inform the e-commerce/sales rep about the number to see if they can open it or get someone else to open it to confirm the dates. Good luck hope this helps!
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Okay thanks lol that's why I asked earlier if employees and higher ups check this forum lol. I didn't want to start a discussion and the important people who needs to see it doesn't.
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Oh okay good lol I was afraid you didn't fully understand my question. Is feedback on Samsung as a whole allowed on here and sent to higher ups?
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@Anonymous, Hello! Thanks for the response! I know what a moderator is, I just wanted to know if this forum is actually checked and answered by official employees or if it's community ran by Samsung users only.
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Does this forum get checked and answered by official employees of Samsung and higher ups or is this forum similar to other popular forums out there?
Sidenote:
This may be a silly question to "some" but I just wanted to make sure before I go any further. I've been on many company forums and "some" not all aren't checked or interactive by the company period.
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