02-04-201906:31 PM - last edited on 02-05-201909:04 AM by SamsungLou
Model Code: HW-MS650/ZA
Manufactured / 2017.04
Thank you for reaching out back to me 2 months later after I posted my initial response. I believe you are in error that this is a Non-US model. I purchased this in late 2017 before the Holday rush from a Best Buy in North Dakota. My tag is not foreign, and it is in fact a US Model. I have followed ALL the recomended troubleshooting directions and have attempted to recreate what other people found as a successful route. 1. I noticed that your current App version is probaby in need of some TLC. 2. It's obvious the lifecycle of products is six months, and then you move on, hoping and praying that alot of issues dont pop up. 3. Its frustrating to put money towards a name brand product, only to get a half *** support when people address a serious concern about something they WANT to keep. ??
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I have had this soundbar for about a year and a half. HW-MS650 Sound+ Premium Sound-bar i just realized my Warranty service ran out late last year. I also can not connect via Wi-Fi, either through the App, or through my TV, Samsung QN55Q7FAM, by no means a cheap TV. I was successfully able to have my sound bar connect via Wi-Fi one time, and then gave the same message of “unable to connect to Internet” or some other random garbage. It has not been able to connect since then. I have attempted EVERY suggested troubleshooting addressed in this thread multiple times. My Soundbar will not connect, will not update. I am am beyond disappointed there is no true and realistic work around that has been directed by Samsung. If there is, please direct me to it!!!!
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