Not Solved. My Experience with Samsung Customer service. Ive had the fridge for several years and the icemaker has consistently been an issue. 2018- I called samusng about this icemaker. They asked me to turn off the icemaker for a few days. 2018- Called again and they told us to silicone around the icebox. 2018- Called and they had a service tech come out. He told me this is a common problem with no fix but to request a kit. I was told by tech to ask for a Samsung supervisor and push for a kit. I told supervior that I would pay for service call $180 if they would send the kit. 2019- Kit was installed and it worked great. 2020- Icemaker issues are back and I called Samsung. They set up a service call but had my number incorrect and cancled my service call. After contacting local service provider they told me to ask for a Samsung supervisor and that the new kit included a new electrical board. 2020- Today- Called Samsung customer service. Service rep explained that the black rollers on bottom of the front of fridge must be off the ground. She had me adjust the front feet of the fridge until the rollers were off the ground. Told me that would solve the issues with the icemaker. I adjusted the feet then asked for a supervisor. She was very pushy and did not want to contact her supervisor. I pushed back and reviewed my history with her and told her that I wanted a new kit and was not going to pay for it or pay for the service call. She contacted her supervior who approved the service call and new kit which I was told I will not have to pay for. I hope this is the end of my issues and I never have to visit this again.
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