- About userdmhcHp7tQ8
06-29-2020
06:18 AM
Good Morning, If you press on 'settings', 'lock screen', 'screen lock type', and select 'pin' or 'password'. Feel free to let me know if this works for you.
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08-29-2019
09:48 AM
Do you have a case/screen protector on your phone? If yes, try removing this and see if it is any easier to answer calls. When a call comes in you must slowly swipe the green call answer button to the right to answer the call. You do not press the button. You must swipe it slowly.
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08-29-2019
07:03 AM
Please accept this as a solution so that other users can see this solution and know how to take care of their ads.
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08-28-2019
08:38 AM
1 Like
Yeah unfortunately this is a service provider issue. It seems that straight talk doesn't offer VoLTE on the Galaxy S9 at this time. The VoLTE has to be enabled by your service provider, if they don't support it you won't have it.
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08-28-2019
07:39 AM
just go to the galaxy store application and download the email application. If you can't find the samsung store application, just search 'galaxy store' in your phone finder (swipe up or down from the home screen) and it will bring up the galaxy store. search 'samsung email' and download the app.
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08-28-2019
07:08 AM
Yeah I agree with you, it is seen as a feature to ensure that you can see the full conversation and respond a second time if needed. Since responding like this it has a smaller word limit. I agree it is annoying but at the same time it has kept me from having to open my messages app and allowed me to respond a second time to bypass the word limit in the quick reply.
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08-28-2019
06:56 AM
Yes, for now they are not selling it as it wasn't ready. They said it should be ready within the next year or so. But it will be very expensive $1500+ USD.
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08-27-2019
06:34 AM
1 Like
Please mark this as a solution so other people can find this information and know it was resolved.
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08-20-2019
05:53 PM
I'm thinking potentially faulty light sensor on the phones. At this point I think getting the phones looked at might be the best bet.
There was an update released today for the phones, try to install it and see if that makes a difference before getting them looked at.
Please keep us updated.
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08-16-2019
01:37 PM
Definitely not a coincidence.
Has there been anything new at all with your phones?
What is your service provider?
Are these unlocked phones or service specific?
What, if anything, had changed in the days leading up to when the issue began?
Any new apps? Any new settings changed?
Have you put your phone into safe mode to see if the issue continues?
I would highly recommend putting your phone into safe mode before trying the next step.
Would you be able to back up your phone and then give one of them a factory reset?
Perhaps if that is successful you'd be able to narrow it down.
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08-16-2019
11:35 AM
Do you have a theme on your phone? If so, disable it and reboot, then check again.
I would also recommend checking for an update on your phone manually, as well as rebooting your phone and cleaning the cache partition.
Be very careful when clearing your cache partition ensure you select the proper option.
To find directions for this simply google "how to clear cache partition on *enter phone name here*"
Have you installed any apps when this started to occur? Do you have a case or screen protector that covers part of your front cam or sensors at all? When did this issue start?
Please let me know if you have any updates.
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08-16-2019
11:31 AM
Unlocked Galaxy S9+ on Sprint. Wifi calling works.
Unlocked Galaxy S9 on Verizon, wifi calling option is greyed out. (Disabled by Verizon)
Unlocked Galaxy S8 on T-mobile. Wifi calling works.
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07-22-2019
08:02 AM
Unfortunately there is no way to get it back. Samsung has no idea who is in charge of their forum in terms of an actual person to talk to. Even after my BBB complaint I was spun in circles and Samsung corporate sent me to wrong number after wrong number. It seems if you are critical of them, your post will be flagged and deleted without any notification or message being sent out. The only thing you can do is repost it, and I sincerely hope you do, and write out your update as well. I am interested to know how you remediated that issue.
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Re: I find Samsung fails at Customer Support and s...
07-11-2019
07:14 AM
Got a security update for my Galaxy S9+ that is dated over a month old. Why even roll out a security update so late if it isn't going to be current? Might as well just wait a few more days and be current.
Stl waiting for the security update on my Galaxy S8. Starting to think that phone is no longer going to receive any security updates.
What a shame it is. consumers have had the same complaint for over 10 years with regards to Samsung being the slowest for any sort of security or OS update. Every single other manufacturer has improved but Samsung.
Samsung why don't you care? You surely make enough money to be able to afford this. Is it really that hard to support just your flagship phones for 5 years with Security updates and 3 years of OS updates? I don't find that unreasonable.
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Re: Sarcasm
07-09-2019
09:10 AM
I sincerely hope so lol
I mean the fan boys out there never cease to amaze me.
Glad to know there are consumers out there who really want Samsung to improve and don't just drink the kool aid.
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Re: There is an update released. Only 10 weeks bet...
07-09-2019
09:07 AM
Please tell me this is a joke. They should not be given a pat on the back and told "good job!" Because they put out a security update 3 months later!
Oh and by the way! The security update is only until June 1st. What kind of joke is this? It's july 9th 2019 and we are rewarding the largest smartphone company in the world for subpar, shoddy, and frankly devious security morals.
So no. Not good job, and you should really think about what exactly needs to be rewarded?
What did they really do correctly to be told they are doing well?
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07-08-2019
04:46 PM
How often do they ask for outside help/comments/suggestions?
Judging from the state of Samsung phones it would appear not very often...
When i look at my Galaxy S3 and my Galaxy S9+ and the only things that's changed has been due to android I get worried.
Take away the bigger screen and creature comforts and what REALLY has Samsung listened to consumers about?
P.s. I am not trying to be rude I sincerely would like to know if Samsung has ever made a design choice/changed something major pre-production due to consumer comments. Specifically with regards to smartphones of course...i mean case and point. The Galaxy S6. Removing the micro SD card slot on a phone with 32gb? What were they thinking.
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Re: While I don't quite agree with their policy, w...
07-08-2019
04:39 PM
Unless you provide any actionable evidence I am going to say you are wrong.
I happen to know for a fact that unlocked phones require much less customization than the carrier versions. Unlocked phones carry no specific carrier branding, add ons, features, or anything else. It simply takes longer, as Samsung has admitted to in the past, because they don't care enough to push the updates out.
They work with their carrier partners so it looks good and the media leaves them alone, but when it comes to unlocked apparently nobody cares. Not the media, not the mainstream consumer, and for dang sure not Samsung.
I will digress though.
This is my first Samsung factory unlocked phone. All of my Samsung phones before this have been purchased through the carrier. Each and every one of my carrier phones would get the 'monthly' security updates maybe once every 3-4 months.
This factory unlocked phone was getting monthly security updates every single month usually in the last week of the month.
It has been only since this past April that I haven't gotten a single security update.
I will say that the factory unlocked Motorola phones I have on the same service provider get updates every month, the factory unlocked essential phone on my plan gets an update every month.
It's almost like they have a dedicated team who really care about the WHOLE customer experience. Not just getting you to buy and then pushing you out the door.
Maybe one day Samsung will realize that making beautiful phones is only half the experience, you actually have to support them as well.
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07-08-2019
08:09 AM
If your phone is dying faster than it will charge and will not charge up if it is dead, it is most likely the wall charger/port you are using.
Are you plugging it directly into a wall charger? Is the cable frayed or damaged? Are you using a Samsung OEM quick wall charger?
I would recommend only using the Samsung wall charger that came in the box. If you are in need of a new cable as well, i would recommend the cable that came in the box or purchasing high quality cables from amazon.
They are inexpensive and can be hard in packs with varying sizes (1 foot-10feet+) for only a few bucks.
Please post back if you find a solution.
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Re: For what if it's an unlocked device its Samsun...
07-06-2019
10:31 AM
I believe you and I said the exact same thing but in different words lol
But yes I agree.
According to a Samsung rep on another post I'm on, Samsung sends out the patches at the same time to all phones and the carriers decide when to push it.
I will specify I am asking about unlocked phones and see if that makes a difference.
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Re: For what if it's an unlocked device its Samsun...
07-06-2019
09:07 AM
I'm not sure I quite understand what your post means.
Do you mean that when it is an unlocked phone it is not the service provider it is Samsung that sends the updates?
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Re: Swap the sim card with different carrier and c...
07-06-2019
07:06 AM
Let's be realistic, A. Where in god green earth am i just going to find an active sim from another carrier to swap into my phone willy nilly to try and get an update?
B. Why in the name of god is this at all necessary?! Just as I wrote a few montha back, Samsung was doing pretty well with updates when there was all the hype around the Note 9 and Galaxy S9 series. Once the hype died down, so did the updates. It is absurd I have an unlocked Galaxy S9+ on sprint and unlocked galaxy S8 on T mobile. Both are stuck on the April 1st update.
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05-11-2019
09:59 PM
I would recommend taking this up with your service provider. You could have a faulty sim card or your phone settings could have accidentally been changed.
Once again this may not necessarily be a phone issue. This post is regarding battery drain issues so I recommend making a post regarding your service issue seperately. But please check with your service provider first and keep us updated as to what the issue was.
Best of luck.
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05-11-2019
09:18 PM
If it is truly a bug, which I don't believe it is, why would Samsung not immediately push out a patch? Bug fix? Address the issue before it gets worse and maybe the media or an influencer pick it up?
As I wrote above,it is just Samsungs heavy skin using a lot of power after the Android pie update. This is why they put much bigger batteries in their new flagships. I'm sure as Samsung improves the software going forward, and keeps putting bigger batteries in, the battery life will get better.
But for all of us that are stuck with a 3500mah battery in our 2018 'flagship' phones we are SOL.
So it just proves how much Samsung gives a dang about their customers.
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05-09-2019
06:04 AM
Judging by the fact that all of the new Samsung phones came out with much bigger batteries, it would appear as if this issue is simply caused by Samsung refusing to make their software at all efficient.
Is it really more cost efficient to slap larger batteries in the phones than it is to make your software work more efficiently?
I mean how is it that many cheaper android phones even with heavy skins (like Samsung has) have far and away better battery life? Huawei, oneplus, xiaomi, Motorola, just to name a few. I don't believe anyone would argue these companies are in any way more superior than samsung is.
Maybe they just care more.
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04-14-2019
11:49 AM
I know personally on my S9+ this issue is still VERY much prevalent.
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02-26-2019
01:19 PM
I will re-post it. Last time it took 6 days for it to be deleted. I will let you know should it be removed again. Thanks for the help.
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02-26-2019
12:38 PM
Thank you for clarifying. I will try to resend the post to you, but since I do not have a screenshot of my post I will mostly be trying to write it off of memory. Is there anyway to see my old post so I could ensure I am sending the same thing?
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02-26-2019
12:12 PM
Thank you for getting back to me so quickly. Could you provide me with information regarding what exactly about my last post got the attention of that filter? I included no links, pictures, or any sort of strange content. I want to know to ensure this doesn't happen again. Also, would you be able to put my post back up? Or is that something you are unable to accommodate. Thank You
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