The stock Samsung Visual Voicemail app isnt working on my S10. I am using an unlocked S10 purchased directly from Samsung. My carrier is Xfinity Mobile, who typically uses Verizon cell towers. I have done extensive troubleshooting with Xfinity support. They even had a ticket opened with their Tier2/3 teams and Verizon wholesale. It seems that my voicemail itself is working fine. I can dial into it via *86 or my number, retreive messages, etc. But I get no notification of new messages and the app shows no new messages. If reset the network settings, cleared cache/data on the voicemail app, uninstalled/reinstalled updates on the voicemail app from the Galaxy store, checked permissions and notification settings, etc. I noticed something today when double checking some other settings within App info/Mobile Data section... Both background data and allow while data saver is on are checked. Above that it shows Total, Foreground, and Background Bytes are 0. That tells me the app isnt talking to the network. If I get into "View app settings" it shows a "Standard greetings" option. This option shows "Greeting with Telephone Number". But when I click on it, a popup error says "Invalid Account". The next setting shows "Mailbox Limit". This option shows "there is space for 0 more voicemails in your inbox". I have a total of 5 messages currently in my mailbox. 2 saved, and 3 new test messages. I find it hard to believe that the app only allows 5 messages. When I open the app, it says there are no new messages. So, clearly the voicemail app is not talking to the network. Whether its a problem with the app, or Xfinity network, Im not sure. Ultimately Xfinity has told me that the problem is known with some Galaxy devices running Android 10 and may be resolved with a future update. Anyone know if there is any truth to that? I am not interested in trying 3rd party voicemail apps so Id like to be able to use the built in app.
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