userkdSzMUEUZu
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3 weeks ago
No, this NO SOUND problem on many DirecTV NOW app channels occurs **ONLY** with the DirecTV NOW Samsung TV app. I tried to Reinstall this app, but that didn't help - it still says: updated 12-21-18, version: 1.10.2. As I said above, I run the same DirecTV NOW logon on a smaller Visio TV in the living room which is connected through a ROKO PREMIERE+ streamer. ALL DirecTV NOW channels' sound is Perfect when going through the ROKU. This problem is most definitely a problem with the DirecTV NOW app installed on my 2018 65" Samsung Q7F TV. BTW, I chatted with a DirecTV NOW CustSvc rep 2 days ago, and she said DirecTV NOW is aware of the problem and working on a fix that will be sent to Samsung for install on Samsung Smart TV's. When, she couldn't say. If you would, please check on this and confirm that between Samsung & DirecTV NOW, this very bad problem will be fixed soon. Thank you.
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3 weeks ago
I love everything else about my new Samsung QN65Q7FNAF 65" Smart TV, EXCEPT I have one major problem: I’m getting NO SOUND on about 33% of my Smart Hub “DirecTV NOW” channels. For example, no sound on these channels: Hallmark, Animal Planet, WeatherCH, Olympic, A&E, and many more. What’s very strange is that I’m getting sound on only 1 of my 4 Local Channels (zip=31522): ABC/WJXX: Good Sound CBS/WJAX: NO SOUND FOX/WFOX: NO SOUND NBC/WTLV: NO SOUND No Sound on CBS is very painful; I look so fwd to watching The Masters in April that is on CBS. Fortunately, I am getting sound on all the ESPN’s and The Golf Channel. This problem occurs if I’m on TV SPEAKERS or HDMI(ARC) to my H.T. IMPORTANT: I have another TV in the house with a ROKU PREMIERE+ connected to the same DirecTV NOW account, and ALL THE CHANNELS HAVE GOOD SOUND. NO PROBLEMS, so it’s definitely a problem with my Samsung Smart TV app. Samsung, PLEASE investigate and fix this for me. It’s terrible! = = = = = = My Setup: SMART TV: QN65Q7FNAF 65" (rec. 1-22-19) ...Support screen says: Current version: 1153 (no update needed) DIRECTV NOW: Subscribed 1-16-19 “GO-BIG” Plan (105+ch) ...The DirecTV Apps says: updated 12-21-18, version: 1.10.2
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3 weeks ago
I love everything else about my new Samsung QN65Q7FNAF 65" Smart TV, EXCEPT I have one major problem: I’m getting NO SOUND on about 33% of my Smart Hub “DirecTV NOW” channels. For example, no sound on these channels: Hallmark, Animal Planet, WeatherCH, Olympic, A&E, and many more. What’s very strange is that I’m getting sound on only 1 of my 4 Local Channels (zip=31522): ABC/WJXX: Good Sound CBS/WJAX: NO SOUND FOX/WFOX: NO SOUND NBC/WTLV: NO SOUND No Sound on CBS is very painful; I look so fwd to watching The Masters in April that is on CBS. Fortunately, I am getting sound on all the ESPN’s and The Golf Channel. This problem occurs if I’m on TV SPEAKERS or HDMI(ARC) to my H.T. IMPORTANT: I have another TV in the house with a ROKU PREMIERE+ connected to the same DirecTV NOW account, and ALL THE CHANNELS HAVE GOOD SOUND. NO PROBLEMS, so it’s definitely a problem with my Samsung Smart TV app. Samsung, PLEASE investigate and fix this for me. It’s terrible! = = = = = = My Setup: SMART TV: QN65Q7FNAF 65" (rec. 1-22-19) ...Support screen says: Current version: 1153 (no update needed) DIRECTV NOW: Subscribed 1-16-19 “GO-BIG” Plan (105+ch) ...The DirecTV Apps says: updated 12-21-18, version: 1.10.2
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