Leinz
Samsung Care Ambassador
- 328 posts
- 13 likes given
- 31 solutions
- 242 likes received
- Samsung Community
- :
- About Leinz
Saturday
Ah, now it makes sense! ATT phones need to be active on their towers in order to receive updates. I figured you were using them as a provider. The phone would need to be flashed with the unlocked model's firmware (U1 XAA) in order to get updates without trouble, but there's no official method to do so.
... View more
Friday
1 Like
Hello. Based on the info provided I'd advise you to have it examined by a specialist at Ubreakifix (US) or Samsung. The chance of a repair being needed is high, due to the nature of the issue.
... View more
Friday
1 Like
If I'm not mistaken this firmware released around May of last year, correct? The security patch should state May-August. Assuming this is the case, your device has missed several security patches, in addition to the initial Pie rollout. Since you're on ATT there's a way to force OTAs. You have to call customer service and ask for a technician. The initial person you speak with lacks the ability to push updates, that's why it's necessary ask for a higher rep.
... View more
Friday
You can take screenshots by holding volume down & the power button. Aside from that there's always One Hand Operation+ from the Play Store. It can assign gestures to certain actions.
... View more
Friday
Hi. Can you include your model number, and the current firmware version listed in settings?
... View more
Friday
10 Likes
Hello. YouTube imposes a time limit on certain accounts: "By default, you can upload videos that are up to 15 minutes long. Verified accounts can upload videos longer than 15 minutes. To verify your Google Account: Open the YouTube mobile app. Tap the camera to upload a video. Select or record a video longer than 15 minutes. If you’ve never uploaded a video before, enter the name you’d like to use for your YouTube channel and tap CREATE CHANNEL. Choose your video’s title, description, and settings, then, tap Next . Select Verify to verify your YouTube account. Enter your phone number and choose whether you’d like to receive a text or phone call. Tap SEND CODE."
... View more
Tuesday
This is from the manual: "Samsung shall not be liable for loss of user data caused by forgotten or stolen passwords. In an effort to keep the device as secure as possible, there is no password recovery option. If the password is forgotten, users need to have T5 to be restored to factory setting through online service rendered by our customer service centers. Please keep it in mind that all user data placed in T5 will be lost by factory reset and be cautious not to forget or misplace your password." You can contact CS at 1 800 SAMSUNG, locations where Samsung holds a physical presence, or try the online chat. In the future I would strongly recommend saving your passwords to avoid a repeat of this situation. You can encrypt files on Windows in AES256, or encrypt an entire drive.
... View more
Tuesday
That laptop features 2 docking bays. One is for SATA3 (HDD/SSD 2.5) and the other fits NVMe PCIe in the 2280 format. The latter supports the drive you mentioned.
... View more
Tuesday
No, there is no official way to rollback OS/security updates on Android as one can on Windows. The best you can do is try themes from the Galaxy store. SD_Black is similar to the outgoing design used on Oreo. You can try clearing data for the phone app from settings. As a last resort boot into safe mode and have someone call you. 1. Hold power 2. Long press shut down option 3. Select safe mode
... View more
Tuesday
Hello. You should try resetting the phone without restoring any data/apps from other devices, then see if the issue persists. Another option is to request an exchange from the retailer you bought it from, assuming the return window hasn't closed. And of course it's possible to have it diagnosed by Samsung or Ubreak.
... View more
Tuesday
The N10 acknowledges certain adapters. It doesn't seem to care for ones devoid of their own DAC. That's why only 1 of 2 that I own work. I ended up using a Type C external DAC/adapter originally bought for audio work on my laptop; it does up to 384/32bit (Windows). I haven't had a chance to purchase Samsung's headphone adapter, but many others have seen success using the US Note10 (Snapdragon).
... View more
Tuesday
Hello. Can you try the following: Wipe cache 1. Power down 2. Hold Volume UP + Bixby + Power 3. Wipe cache only then reboot Reset Play Services 1. Open settings 3. Type Google play services 4. Wipe data (storage) Reset settings 1. Type reset in settings 2. Hit result 3. Reset settings, network, and accessibility 4. Reboot
... View more
Tuesday
Your phone will likely never see updates while on this fw combination. What's more, it's unusual for a U1's name to change to U. I've never seen that occur after using T-Mobile nor Sprint SIMs. The correct one for U1 can be flashed by staff at Samsung or Ubreak's physical locations.
... View more
Monday
To confirm, does your U1 S8 (unlocked model) show the proper ID in settings (U1), rather than U? @ashegam
... View more
Monday
Devices are automatically registered by doing the following from my experience. - Logging into Samsung Members/Shop app - Logging into Samsung Account The device you're registering may need to originate from your region (ex. US GWA on US account, CN Buds on CN account). You can manually add new devices from Members, Shop, or the website.
... View more
Monday
I believe T-Mobile allows refunds for up to 14 days, so perhaps refurbs are the best they can offer. In any event, you can still visit Ubreakifix: Ubreak is an authorized partner in the US. But I would try contacting Samsung again via phone (1 800 SAMSUNG) or chat (Samsung Members/Shop).
... View more
Monday
In previous Galaxies where FM was available, such as the Qualcomm based S8 or S10, the headphone jack acted as an antenna when combined with a headset.
... View more
Monday
Hello. Do you know if the screen responds to touch despite being blank? For instance, if you hold the power key and tap where the prompt would normally show, what happens? Assuming it reacts, you could technically enable file transfer if you know where to tap- blindly, that is.
... View more
Monday
Hello. Try using another USB port. I've tried several phones including the Note10 over MTP, with 3.1 SS ports on my laptop (A). Sometimes on my previous one, we'll call it B, devices would disconnect from its USB 3 Gen 1 port intermittently. The issue isn't the cable being used, instead, there might be something amiss with the port itself. That's why it's best to compare what happens on another PC.
... View more
Monday
Does a reticle show when the S Pen is near the screen, and what happens when you press the button? Also, can you clarify if you're attempting to use air commands or use the S Pen normally.
... View more
Monday
2 Likes
When tiny pieces of sand or other materials harder than glass find their way inside the cover, they will make contact with the phone. However, be sure to check whether the preinstalled protector is scratched, rather than the actual screen.
... View more
a week ago
Hello. At this time there is no way to trade-in smartwatches for the Galaxy Watch Active 2; the option to trade doesn't exist on the GWA2's page, as you can see here. I cannot comment on whether Samsung will accept trades towards watches or other accessories in the future.
... View more
a week ago
Hello. Can you try the following? 1. Remove SIM 2. Factory reset 3. Check for updates over WiFi (do not insert SIM) 4. If check fails change date to a future one, and try again
... View more
a week ago
Helio. Can you boot the phone Into safe mode: 1. Hold power button 2. Long press Power Off (until prompt appears) 3. Select safe mode
... View more
a week ago
Hello. It is my understanding that Straight talk doesn't allow hotspot- unless, it is done via a dedicated mobile hotspot device. You should call customer service and verify whether your plan is provisioned for mobile hotspot, however.
... View more
2 weeks ago
Rather than the phone having poor reception, the actual issue is that your phone is linked to a distant tower: dbm values will corroborate this angle. To fix this I disabled Band 2+66. According to a tower map there's no close cell site with either, which is reflected by network values. My phone works much better at home with 12, 46 and 71. The first thing you have to do is find a list of all bands provided by your carrier. After that enter the band menu by dialing *#2263# (star-pound-BAND-pound) from the phone app. You can manually disable bands for 2G, 3G, and LTE. There's a good chance band preference and calibration are different between the S8 and N10, since they're years apart. For example 66 and 71 don't exist on the S8. So current gen phones have newer bands to consider.
... View more
2 weeks ago
1 Like
Hello. The preinstalled screen protector on the N10/S10 is plastic- not glass. For your issue I can only provide a scientific explanation. Upon contact with an object that has a higher hardness rating plastic will scratch. For example, keys may carry a higher rating than soft plastic. The same principle applies to glass. Diamond sits above it, so naturally a test would result in striations on the glass sheet. From this it's evident that your phone came into contact with something.
... View more
