Leinz
Samsung Care Ambassador
- 142 posts
- 14 likes given
- 42 solutions
- 159 likes received
- About Leinz
05-23-2020
07:19 PM
Oreo isn't available for that Tab A , Nougat was the final OS version. That makes 2 years of OS updates. It released in 2015 if I'm not mistaken. It launched with 5.x, then got 6 and 7. 2 OS updates like other Samsung phones and tablets @uservgFv9rQSBV .
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05-23-2020
07:07 PM
Hi @users0Ns7OCUpy You can't remove the Gmail application, because it's installed as a system app. System apps are whitelisted and can't be uninstalled. The most you can do is remove updates to it. Google changed the behavior of Google Play Services integration. After you tap your profile avatar it opens Google dashboard, where users manage their account. In order to remove a Gmail account, the user will unlink their Google account from the device. 1. Open settings -> Accounts 2. Choose Google account -> Remove 3. On older versions of Android you may need to open the 3-dot menu after opening accounts and subsequently picking 1
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05-10-2020
08:39 AM
To confirm @sassiest_cat only the home/power key is functional on your Active? And did you buy it in the US or another region? In order to repair the button you'd have to send it to Samsung. Ubreak also handles certain Samsung products, but they're closed at this time.
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05-10-2020
08:37 AM
1 Like
Samsung hasn't officially commented on an Active 2 successor, but new products are always showcased at Galaxy Unpacked events. Whether a new watch will release, I don't know. We'll have to wait and see.
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04-23-2020
01:54 PM
I'm aware that aspect ratio and resolution aren't exactly synonymous. But in the case of Galaxy, you have to select 4:3 for the highest available photo resolution. It's not like video where users pick 4K, FHD, etc. So if you want a 1:1 image at various resolutions, that's not possible in the stock app. You'd have to manually scale the image to your desired dimensions @juanmiguel431.
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04-22-2020
08:45 AM
You called them already? I had Att for 2yrs, they can push updates. Then after a few days it'll arrives. The manual way would involve flashing an update in recovery, but that's not recommended for normal users.
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04-22-2020
08:41 AM
Here are the terms for Samsung US: " We ship Samsung products that are eligible for Standard Ground Shipping to all 50 states of the United States. Samsung products that require Standard Freight Delivery are eligible for shipment to the 48 contiguous states of the United States. Restrictions We do not currently ship to Postal Box or Freight Forwarding addresses. Orders may be placed from outside the United States for shipment to addresses within the 48 or 50 U.S. States (dependent on the product or products being ordered)."
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04-22-2020
08:33 AM
Hi @userwE21A17ZYr . You should try Samsung Egypt, I'm not sure if Samsung US ships internationally. https://www.samsung.com/us/common/visitlocationsite.html
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Leinz
Samsung Care Ambassador
in Galaxy Note Phones
04-22-2020 08:29 AM - edited 04-22-2020 08:30 AM
04-22-2020
08:29 AM
Staged updates don't hit every device at the same period, as that would put a strain on the provider's servers. For that reason OTAs are done in waves generally rather than an all-or-nothing approach. That's why identical phones on 1 network get updates at different moments. Outside of manually installing updates, users have to wait. However in the case of ATT subscribers can call tech division at 611, and request for updates to be pushed. It's a little secret, but you do have to reach a higher level phone technician. Lv1 can't do it.
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Leinz
Samsung Care Ambassador
in Galaxy Note Phones
04-22-2020 08:29 AM - edited 04-22-2020 08:30 AM
Leinz
Samsung Care Ambassador
in Other Mobile Devices
04-22-2020 08:23 AM - edited 04-22-2020 08:24 AM
04-22-2020
08:23 AM
Every Android OS adds additional emoji icons (Oreo, Pie, 10, 11, etc) as part of unicode updates. So 2020's font update would likely be merged with Android 11. You can try Google's Gboard beta or an emoji KB from the Play Store. Certain apps like Telegram or Textra let users augment with emoji packs @userkXdGKBZndo .
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Leinz
Samsung Care Ambassador
in Other Mobile Devices
04-22-2020 08:23 AM - edited 04-22-2020 08:24 AM
04-22-2020
06:28 AM
5G exists in a multitude of bands, which indeed vary not only by carrier but also country. For example T-Mobile uses n71, certainly not the case in Australia or any random place on the map. What this means is that you have to purchase a variant that corresponds to the 5G frequency used by your carrier. Assuming one is available. Again, 3G, 4G and 5G don't exist as a single band. In order to connect your phone must contain the ones used by your carrier. This is a hardware limitation @usera2Z37IrVCD . Which carrier are on you anyway?
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04-22-2020
06:23 AM
Hi @Samsung_qTmO . Phones automatically lock when these are enabled: lock automatically and lock instantly with power key. You might want to set a low timeout of 15secs too. From your post it sounds like you want security methods to be scheduled, no? "Lock" means a secure method is present and required. With None users bypass security measures, since that's the default Android behavior: no lock screen..
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04-22-2020
06:07 AM
Hi @userXOGtR3Oy5k. - What model is your S10? - Did this start after a recent update? - Are you using an SM S app or messenger like Whatsapp or Discord? - If the latter, is the app being optimized by Android and is it on the Sleeping apps list?
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04-22-2020
06:01 AM
Wireless fast charging is supported on the S10/N10 and S20 series. Previously models including the S/N8 and S/N9 sport fast wireless charging as well.. However, only the S10 and newer have reverse wireless charging. This means the Galaxy Buds can be charged by the phone @Samsung_eIMMO53 .
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04-22-2020
05:58 AM
Update rollouts vary by carrier and region. So assuming your carrier has the 2.1 update, users would have to wait for it to be launched in waves. Every carrier and market acts differently, meaning there's no exact date to provide unfortunately. Even 2 phones on one carrier won't see an update at the same period.
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04-22-2020
05:51 AM
Hi @userGy1qdm2JLD. Write the model # and software version of the S10s please. - Does the issue occur after reset? - Did you restore data during initial setup? - Can you take screenshots of the empty notifications?
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04-22-2020
05:47 AM
Hi @userY77FcgGFED. Write the model # of your watch and its firmware revision, please. - Did the issue start after a recent update? - Have you updated any apps or faces since the problem started?, - To you have GPS, WiFi, and BT all enabled? - In Galaxy Wearable what consumes the most battery?
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04-22-2020
05:42 AM
@juanmiguel431 On the S10/N10 you can choose resolution for video output. 4:3 provides the max resolution as TheRabbi indicated, while the others like 1:1 are cropped outputs. In the Samsung Members app go to the feedback section. There, request for an option to see photo resolution.
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04-21-2020
04:25 PM
1 Like
Remove apps with delayed notifications from the Sleeping apps list, and make sure Android doesn't state they're being optimized within app info screen.
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04-21-2020
04:20 PM
Hello @useruJzI7iRCxW. Do you have these enabled? - Settings > Sounds > Vibration feedback & Touch sounds - Input > Samsung KB > Key-tap feedback
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04-21-2020
03:56 PM
My S8 is on Oreo, so I can't tell if the clipboard's behavior changed in Pie. It works in every app I opened with a text field. Did this start on Pie or was the issue already present?
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04-21-2020
03:51 PM
@userFWffwjKmSA What is vibration set to on your watch? Wa tch > Settings > Vibration > Intensity. Might want to test: Galaxy Wearable > Notification > Show only while wearing. Make sure recently sent indicates enabled for related apps. Turn off DND/Goodnight mode if on.
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04-21-2020
03:35 PM
1 Like
Did you reveal system apps in the app list from settings? Updates for the keyboard will show in the Galaxy Store, too. If you can't uninstall updates for the KB it means the base revision is present.
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04-21-2020
03:33 PM
Hello @userWys4jhjR6I. List the current OS and model # of your Galaxy S8. Carrier too if carrier variant.
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04-21-2020
03:27 PM
1 Like
Hello @LtlBear99. What OS version is your S8 on, and what model is it? Yo u can try resetting the KB app first, afterwards uninstall updates for it. Settings > Apps > Samsung KB > Storage > Clear data To remove updates made to system apps, click the 3 dot icon while in the app info page.
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04-21-2020
03:21 PM
Have you tried safe mode already? Hold power to bring up menu, then long-press shut down when asked. This could be an update issue, I see that others are experiencing it.
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04-21-2020
03:18 PM
Hi @userPjxH6mWqZ5. Can you attempt two things? First we'll wipe data for BT, then test BT in safe mode. - Settings > Apps > app list (show system apps) > find Bluetooth > clear data - Trigger power menu > long press shut down
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04-21-2020
03:10 PM
Hello @user0kwR6QPmst. What is the model # of your S10? Also try the steps indicated below. - Settings > Apps (choose to show system apps; 3 dot menu) > find Bluetooth in list > clear data for it - Go back to settings' main screen > type reset in search bar > choose reset settings (Do not touch factory reset) and network too > reboot
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04-21-2020
03:05 PM
Hi @user0QIBeJy9Vu. Can you confirm whether USB transfer is available in safe mode? Also include the model of your Note (ex. SM-G975U1). To access safe mode: - Trigger power menu - Long press power off and follow prompt
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