Leinz
Samsung Care Ambassador
- 139 posts
- 1 likes given
- 21 solutions
- 116 likes received
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- About Leinz
Friday
The Dualshock 4 v1 only partially works on the S10, due to improper mapping. This cannot be fixed by the user; system files bind input. I tried the DS4 on launch day and discovered that Bluetooth doesn't react, then OTG is messy.
In this case I would strongly encourage you to use an X1 controller, or one advertised for Android users.
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Monday
10 Likes
The current OS is Android Pie. Soon Q will replace it. Android 8.0 is the outgoing OS, and is not slated to land on the S6 (EOL).
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Monday
@Samsung_z6E7zWS wrote:
my note won't do alot of things I changed the screen the stylus isn't working, the camera isn't working neither does the Wi-Fi come on. What should I do?
Did you try another S Pen? My Note pen randomly stopped responding to my Note after being dropped, and getting a new one fixed that issue. Perhaps you can try a pen from a store demo.
Your other issues will likely require a motherboard replacement. I think Samsung can have this arranged- but don't quote me on that.
Overall, repairing an antique ain't worth it. You're better off saving for a Note 8/9.
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Monday
3G and LTE/4G bands vary not only per carrier, but even across countries. Phones sold by a specific carrier will usually work in the country of origin.
When you cross the ocean you have to research bands used by whatever country you're entering, since US phones won't always have foreign frequencies (and vice versa).
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Monday
Yes. Bluetooth is backwards compatible. I also tested the Buds on a laptop with 4.0, and an older phone with 4.2.
Please remember to install Galaxy Wearables to update firmware.
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Monday
Almost forgot! Slow charging could be a symptom of a defective USB port, board, cable or wall adapter. I'd the same cable works in other devices, then a technician will need to check the hardware too.
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Monday
Hello. If your phone is turning off when the % shown is high, or drains at an alarming rate, the battery is shot. You'll need to contact Samsung or Ubreak (in regions where applicable).
Your issue occurs when battery wear is at a high level. The OS expects the capacity to sit at a certain range, but if the battery has 0 capacity at 50% when the OS predicts 1500mAh, for example, well, it'll shut down.
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a week ago
As in a screen recorder? Use Game tools/launcher for games, and Nice Shot for everything else. The latter might only work on devices with One UI. Mobizen and DU are 3rd party alternatives.
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a week ago
Hello. If the cost of a screen replacement is out of your budget it might be prudent to settle with rhe scratch. Without insurance for damage, repairs are out-of-pocket. As for store service, their waiting time sounds high, but perhaps they need to order parts that aren't readily available. Then sometimes a center may need to tend to many devices.
This forum mostly deals with the North American market, so I can't suggest much outside of letting Samsung, or an authorized center repair it.
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2 weeks ago
Hello. Can you confirm two things: Whether AOD (Always on Display) is set to always show or tap to show, then see if the lift-to-wake motion/gesture is enabled in settings. Both of these trigger can screen. You can type "lift", and "aod" or "always" in settings.
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2 weeks ago
Hello. Are you using an original Samsung charger? I wouldn't recommend imitations for safety reasons. Also, if the charging rate is overshadowed by package power the battery will continue to discharge.
When your phone is charging can you please confirm the charging speed depicted in "Aida64" or any app capable to displaying this info. If it's very low you should try another cable. Continuance of this problems means it should be diagnosed by Samsung or Ubreak (US). They may determine that either the USB or board assembly are defective. This is one outcome.
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2 weeks ago
Screen "burn in" can only be fixed by swapping the panel with a new one. If your phone is under warranty contact Samsung support, and see what they say.
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2 weeks ago
1 Like
The screen repair for a N8 is about ~$279 in the US. If the crack on yours is insignificant don't worry about it. Instead, save that money for other things. The S Pen will function on a damaged screen, because it works on the principle of resonance.
Also, do not attempt DIY repairs on a N8. Disassembly requires a specialized machine that is not consumer-grade. Only trust Samsung or Ubreak with repairs.
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2 weeks ago
2 Likes
Nope. It reached EOL, sluggish cpu, worse low light camera than S9-S10, older design, bad battery life, and fewer LTE bands. If you must invest in an older device I wouldn't bother with anything before the S8+ - or N8 if you need an S Pen.
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2 weeks ago
Hi. You are conflating SIM unlock with Bootloader unlock. These concepts are unrelated. SIM unlock allows a device to be used on any carrier. BL unlock is not possible on US variants from Samsung, nor is the flashing of modified software.
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2 weeks ago
For regular calls simply enter the dialer. Video Call agailabiliav varies by carrier, and in 99.9% of cases require a carrier branded device (opposed to an unlocked variant).
Also carrier video chat is limited to their own network. You will certainly not VC with a Jio user in India from a TMO phone in the US. If video chat is important to you try a 3rd party app like Google Duo, Discord, or Whatsapp.
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2 weeks ago
10 Likes
U1 phones receive updates last. It was my main gripe during my time with the U1 S10+. Anyway, the update will likely arrive in late July - early August based on past trends.
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2 weeks ago
10 Likes
Carrier Video Chat is limited to the specified carrier. In rare cases you can VC between carrier and MVNO (TMobile & Metro); however the decision is not Samsung's to make. They don't dictate whether RCS and VC function across carriers. If you want this to change you'll have to strong-arm each carrier into complying. Good luck with getting Big Red & AT&T to play nice with anyone.
iOS has its own messaging and video platform, whereas Google never centralized these features to Google Messenger, nor any particular Android. That's why messaging on Android is messy. Hangouts was killed, and with Google you never know how long a product will last.
We have apps like Telegram, Duo, WhatsApp, IG, & Snapchat. These are commonly used platforms around the world with video.
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2 weeks ago
10 Likes
@user98GAPhMsRT wrote:
I bought a new from shop Incipio 15W (watt?) wireless charger to go with my new S10 and I have the S10 in a case made of leather and plastic but I found the phone is getting warm even through the case is this ok/normal as my Samsung Note 5 didnt get warm at all. The guy at the shop said the charger was compatible with the S10.
Wireless charges will heat any device, for two reasons: the charge is not 1:1 and the wasted energy is not lost. I believe wasted energy becomes heat, which can be literally felt. For this reason some models may feature a fan.
If this concerns you stick to wired, It's a drawback with the medium and not the S10. Just try charging the Galaxy Buds or another device wirelessly.
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2 weeks ago
Hello. Could you try using an app called "KinScreen" from the Play Store? Alternatively, there's a setting called "smart stay" on the phone.
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2 weeks ago
The gap between dark and pure black is discardable. These are excerpts from a recent deep dive on the subject :
" When [...] displaying full-white at 100 nits, the device consumed an average of 1000mW over five minutes. When displaying an “AMOLED black” image, [...] consumed an average of 600mW — the same difference of 400mW in our modeling above. And finally, when measuring dark gray, the device consumed an average between 600mW-610mW. All of these measured power figures fall in line with what we previously modeled. The 10 additional milliwatts of power for the dark gray test is likely not from the display, but from something else in the device — perhaps radio, short SoC spurts, who knows — the power log drains shows a sudden spike in amperage for the last listing that increases the average from 0.6W to 0.61W.
But worst case scenario, let’s assume that 10mW wasn’t a fluke. At an average device voltage of 4.03V, that additional 10mW translates to an average amperage of 2.5mA. With the [...] 4000mAh battery, that would mean the dark gray theme consumes 0.063% of the device’s battery per hour. Whoa."
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2 weeks ago
Hi. Are you using the v1 version of the DS4? I ask because the key bindings present won't work, and without access to system files the layout can't be altered. This issue is related to how the controller is identified. Some Android devices feature the correct mapping, whereas others are all scrambled.
In other words, you're better off trying v2, X1 controller, or any other gamepad. Over Bluetooth the DS4 v1 won't respond at all.
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2 weeks ago
Samsung US doesn't appear to list this device on their site. I can only find the newer A50, but no support pages for the A8 from 2018. Did you buy it from a 3rd party like BH or Amazon? I don't think the phone officially launched here.
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2 weeks ago
Open settings and search for camera (app info). Clear data and cache for the camera app, then test it again.
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2 weeks ago
1 Like
Att requires the presence of an active SIM to communicate with their ota server; for whatever reason WiFi won't suffice. In order to update a phone in another country you'll need the firmware update. Only then can you manually update the phone.
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2 weeks ago
Enable "Palm swipe" from settings -> motion. More convenient than using buttons.
One hand operation+ from Samsung can add other gestures, but I'm not sure if the S6 is supported.
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2 weeks ago
@userSveZQl2HcI wrote:
Just got my gal 9 plus unlocked on t mobile. Ill stay on t-mo, that's only for flexibility in Asia, in case I want to use a local carrier.
Reading here, I wonder what I have lost - range? Clarity? Speed?
If so, can I re-l.ock to t-mo?
Thanks!
SIM unlock has no impact on network performance. It merely allows it to be usable on any carrier. No, you can't "re lock" a phone- doing so serves no purpose.
Some carriers impose a SIM lock to prevent Americans from switching to another carrier before fulfilling certain terms. This can involve paying a balance, good standing account, or staying with them for a certain period.
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2 weeks ago
2 Likes
Whether the sdcard reader will depart is pure speculation. The only thing we know for certain, would be the existence of the N10 series. As the other commentator said, take rumors with a grain of salt. At one point they said the N10 wouldn't feature buttons, so it seems like people make up any old thing for views or ratings...
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