Same story here with home button not working at all. Completely disappointing to have bought this and am unable to actually reset the TV myself! Reset is grayed out and I must rely on somebody at Samsung to maybe oneday respond to the service request I sent in from the TV. In theory they can reset it over the internet. They're never going to call, I know it. So I'm scouring the web to find how others might have been able to reset it. For gosh sakes, my little $30 Raspberry Pi has a reset pin - why can't a $1200 smart TV? Are they really so confident that only they know how to reset a computer? Terrible design choice. FWIW, the trouble seemed to begin when I got a replacement DVR from Spectrum. The new device wasn't recognized by the TV at first. Later it figured out what was going on and wanted to add it again. It offered to skip some of the setup and conginue using previous Spectrum settings, which I agreed to. I should have said no start over from scratch. Then weird things started happening, like the sound bar was no longer being recognized by the TV. This is a service outage problem for Samsung! I hope there are some fires lit in their dev centers to figure this out ASAP. Meantime, I have no idea how I would even get a patch into this device. I think for the home button, its all over. Probably will have to return to Costco. Not interested in the whole charade of changing remotes and waiting for weeks.
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