This also happened to my headphoes roughly 3 months after purchasing my s9plus. I have been trying to get samsung to replace them for the better part of a year with no success. They refuse to do it without a purchase receipt for the device, which verizion is unable to provide me.
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I completely agree. Trying to force users to use certain proprietary features is very Apple of you. Giving users the option to configure their devices tailored to their needs is what makes android so much better than Apple. The bixby feature key is too easily pressed accidentally. Even giving users the option to require the key to be pressed twice is still not enough. If the users is not going to use the feature, why not give them the option to disable it? If you really wanted to go above and beyond, you should allow users to remap the key to be used for various other functions, such as the camera or perhaps custom profiles. For example, a "work" profile or "home" or even "driving" profiles. In wich users could customize the profile to contain certain preset options like having the volume off and brightness at a certain level when using the "work" profile. Or certain features turned on or off for "driving" and many other things. Either way, the option to disable the physical key should be returned. Every single samsung/android user I know, dislikes this feature.
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