@SJohnson & @SamsungLarry What the... oh my god, come on, really? Honestly not sure why refusing to answer whether or not the May update I was referring to is indeed one of the error causing May updates for the S10, and instead only telling me what the country region of each of the May updates is. Note, my question was not, which country do each of these updates apply to, but rather it was, are all versions of the latest S10 May update the designated faulty ones, regardless of region or label since reports don't at all say whether or not only a certain region is having the problem with the May update and other regions are not causing the described error and thus ok to download & install? (Merely repeating that different phones from different areas have different labeled updates is bizarrely irrelevant to what I asked, criminy.) And obviously, I'm not going to just update with firmware or software that's being reported as causing device problems. So I just need to know this, one way or the other, which was, I think pretty clear, the entire painstakingly articulated question which was so nevertheless completely sidestepped. I don't know how to make this question any more specific and clear, especially since I thought I was already going over pretty unnecessarily over the top as it was with my being so specific about what I was asking. And yet, nevertheless, I apparently wasn't specific enough since... question tooootally sidestepped. Genuine answers to my genuine question would be genuinely appreciated, thanks.
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So, I'm confused - everything I've been reading has been saying the latest May S10 update is messing up people's phones. I actually stopped downloading it midstream when I read an article about it a couple of days ago. Yet, the every single report says *the* May update is labeled ASE5, but my phone says *the* May update is labeled ASDB. (Rather than any report saying *one of the* May updates, not to be confused with another one also being circulated at the same time.) And there is seemingly no report that I can manage to find anywhere says anything about there actually simultaneously being TWO different May updates, one of which *is* okay and the other of which is *not* okay. One would think if there were actually two different updates going around, one of which is fine to download & install, and the other of which is completely inadvisable to install as it will damage your phone's programming, that this would be a crucially relevant distinction that someone somewhere in at least one single report would have bothered to actually clarify. So, since I know some aspect of all of these reports have incomplete information, I'm just not sure if it's incomplete in that they all simply failed to mention that May's update, which is bad, might also go by another designation number (including the one my phone displays), or rather if they all simply failed to mention that there is actually an additional May update that is circulating as well which is not problematic, depending its number.
So, anyone have any idea if the "DANGER DANGER DO NOT DOWNLOAD" unsafe update for May that is being warned about is actually different than another completely safe to download update that just happens to be simultaneously circulating alongside it at the exact same time? Or should I not download any update that is dated for this month of May, namely, the ASDB update that my phone is showing?
For reference, my phone is the unlocked US S10 plus variant.
Thanks much for any available clarification that anyone does have.
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This is terrific news, what a relief. I'm glad that either Samsung made good with the appropriate decision to not go back on their promise for this device, or that maybe even the tech agents who orginally spoke with both me and I guess someone else in this forum, were somehow just drastically misinformed. Either way, I'll happily take this win. And I, too, have since installed the app on my watch, calibrated it with an in-store cuff monitor (thank you Ralph's) along with my S10 plus, and have subsequently taken my first easy-as-pie blood pressure reading on my new Galaxy Watch Active. So, all with scarcely a day later than originally promised, which is nothing, I am now entirely satisfied and so heartened this did not go south. Well done, Samsung.
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So, just got off the phone with Samsung Tech Support about 45 minutes ago, and this is what the tech support agent explained to me. The blood pressure monitoring feature on the Galaxy Watch Active has been cancelled for now. In fact, according to Samsung tech support as of this evening, Samsung is actually considering cancelling this feature for this watch all together and, instead, maybe reserving its implementation for some smartwatch they might develop in the future. That this final decision is yet to be made by Samsung, but that this was what they were currently deciding. And that they were being given no timeframe for when these final decisions will be made. Since this watch was advertised as having this capability, and since it was actually the only reason I purchased it, as I already have a couple of smartwatches including the S2, I am now, of course, very strongly considering returning it, and am pretty annoyed by the notion that it would be sold to me under such a blatently falsely advertised promise.
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