Samsung

SamsungRei · Friday

Due to privacy concerns, this will not be discussed on page.

SamsungRei · Friday

Do you have your Gmail or Samsung account signed in on the phone?

SamsungRei · Friday

Have you verified your notification Settings to make sure nothing has been disabled or blocked? https://www.samsung.com/us/support/answer/ANS00062618/

SamsungRei · Friday

There may be a setting within the apps that needs to be adjusted. Open one of the apps and go to settings. Under the app settings look for an option to allow the notifications/downloads on Wi-Fi. Also verify that the setting to allow it run in the background is on.

SamsungRei · Friday

Here are some things that should help with your battery: Get the Most Out of Your Galaxy Phone's Battery Have you tested your phone in Safe Mode to see if the phone restarts while in Safe Mode? Safe Mode

SamsungRei · Friday

Have you tested the phone on a different Wi-Fi network?

SamsungRei · Friday

Let's try this: 1. Open the Contacts app. 2. Tap on your Profile. This should be at the top with your information and an image chosen by you. 3. Tap on the More button located near the top right side of the screen and then tap on Profile sharing. 4. Toggle the switch located near the top right of the screen to disable Profile sharing.

SamsungRei · Friday

Just to confirm with you, have you also gone into the app settings and allowed the app to run in the background?

SamsungRei · Friday

Have you ever had another Samsung account, or just the one? You can also try these steps: Log into account.samsung.com, Go to the Find My Mobile and deactivate the activation lock from there. Then wipe the phone from the site.

SamsungRei · Friday

Just to confirm with you: Have you force stopped and cleared the cache of the messages app? Have you cleared the cache partition of the phone? Have you gone to settings> applications>application manager> then message, and verified that it is not set to Block?

SamsungRei · Friday

To clear the app data, go to Settings>Applications>locate the Samsung Members app. When you open it, select Force Stop. Then touch Storage and select Clear Data. Then you will close out of the Settings and open the Samsung Members app. It should prompt you to go through the setup.

SamsungRei · Friday

Good afternoon, I just wanted to follow up with you to see if you are still in need of assistance?

SamsungRei · Friday

We certainly appreciate your interest in our products! Unfortunately, we are unable to speculate about the release of any future updates. However, I have tagged your post so that the appropriate team will receive your feedback.

SamsungRei · Friday

What is the model code of your phone?

SamsungRei · Friday

Try these steps and let me know if you are able to get the controller to track: http://www.samsung.com/us/support/troubleshooting/TSG01111351/

SamsungRei · Friday

Is the same Google account on both phones? It sounds like you have sync turned on on the Google account, so when you update onoe it automatically updates the account on all devices.

SamsungRei · Friday

Are you using the stock email app?

SamsungRei · Friday

Have you spoken with your service provider to make sure your account is provisioned correctly?

SamsungRei · Friday

You will need to reach out to our eCommerce department directly. They can be reached 7 days a week 9:00 AM – 9:00 PM EST at 855-726-8721. Thanks!

SamsungRei · Friday

Will you please send a private message with the model code, software version and serial number of your buds? http://bit.ly/2XERsky

SamsungRei · Friday

Does this occur when you remove the SD card and use the camera?

SamsungRei · Friday

I am so sorry to hear this! Will you please send a private message with the model code and serial number of the watch? I would like to get some more information from you. http://bit.ly/2XERsky

SamsungRei · Thursday

It does not harm the device.

SamsungRei · Thursday

If the calls are not coming into the phone, then it would fall on Verizon as they are responsible for network connectivity, including calls, messaging and data.

SamsungRei · Thursday

Did you download the Netflix app in DeX? https://www.samsung.com/us/support/answer/ANS00062711/ Have you tried adjusting the resolution?

SamsungRei · Thursday

Let's try this, make sure you have ALL apps closed. Go into the Settings>Apps. Select Google Play Store, Google Play Services, Google Framework services, and Google Podcast Player. Force Stop and Clear the Cache of all of these apps. Then power you phone completely off for 5 minutes. When you power it back on, let me know if the notification is still there.

SamsungRei · Thursday

Do you have it connected with the original DeX cable?

SamsungRei · Thursday

Have you tried also clearing the cache of the Google Play Services?

SamsungRei · Thursday

Are the calls going straight to voicemail? Have you spoken with Verizon?

SamsungRei · Thursday

Go to your Settings>Applications and locate the Google Podcast player app. When you open it select Force Stop, then select Storage and Clear Cache.

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