About SamsungRei

SamsungRei · Friday

I apologize but you have reached technical support for products manufactured for usage in the United States. Please visit https://www.samsung.com/us/common/visitlocationsite.html to find your country's support page.

SamsungRei · a week ago

Hello everyone and welcome to the Community! We are so happy to have you here. As you may or may not be aware, our community is a peer-to-peer support channel, while you will find great information and education on product inquiries there are some things that will need this direct support from Samsung. The following scenarios can be found below: Sales/Orders/Finance/Trade-In Concerns or Inquires: We understand the excitement and anticipation when purchasing your new Samsung products. There may be many questions regarding financing, pre-orders, order processing, shipping, delivery, trade-ins, order refunds, and returns. For these types of questions and concerns, you will need to reach out to the E-Commerce team directly by calling 1-855-726-8721. You can also check out this link that may answer some questions regarding financing. https://www.samsung.com/us/owners/financing-frequently-asked-questions/ Samsung Wallet / Samsung Pay Samsung Pay is now part of Samsung Wallet. Upgrade to Samsung Wallet now to get all the new features and the simplified app experience. For questions or concerns with using the Samsung Pay/Wallet app, please reach out to Samsung Pay at 1-844-726-7297. For additional information, check out the FAQ's here: https://www.samsung.com/us/samsung-wallet/faq/ Samsung Health or Samsung Account-Related concerns or inquiries: We certainly understand the importance of both of these unique Samsung features. We have a specialized team on standby that will guide you through the best resolution for any concerns regarding these matters. Please call, 1-855-795-0509 Samsung Care + (FKA Premium Care) concerns/Inquiries: We understand that life happens sometimes. Insurance is a great thing to have with your carrier, but you may want to check out our exclusive option, Samsung Care +. Protect your device from life’s mishaps plus get 24/7 Expert support to make your digital life easier. Click here for more details: https://www.samsung.com/us/support/samsung-care-plus/ For additional FAQs on Care+ visit: https://www.samsung.com/us/support/samsung-care-plus/faqs/ Service Repairs For service information or to set up repairs: https://www.samsung.com/us/support/service/ Or reach out directly to Samsung Support at 1-800-726-7864. Exchange/Refund/Accommodations: Any questions regarding Exchanges, Refunds, or additional accommodations would need to reach out directly to Samsung Support at 1-800-726-7864 or one of the following digital methods: Facebook: http://www.facebook.com/samsungsupport Twitter: http://www.twitter.com/samsungsupport Live Chat: https://www.samsung.com/us/support/?chat=auto Or PM A moderator by clicking on a moderator’s name and selecting the message option, please be prepared to provide contact information along with any ticket information including the model & the serial number of your unit/device. For assistance for international devices, please use this link: https://www.samsung.com/us/common/visitlocationsite.html

SamsungRei · ‎06-01-2022

Hello, I know how frustrating battery drain is. Some things that can help with Battery optimization, if you're just having a battery draining issue, is the following: Optimize Apps: http://www.samsung.com/us/support/troubleshooting/TSG01001388/ Power Saving Mode & Battery Tips: https://www.samsung.com/us/support/answer/ANS00079037/ If you're receiving an overheating message check out the following link: https://www.samsung.com/us/support/answer/ANS00079037/ If you've tried troubleshooting above, when it comes to problems overheating or exorbitant drain to the battery, repairs would be recommended. This would be covered under the warranty. You may look into walk-in service repair options at your local authorized service center: https://www.samsung.com/us/support/service/ For international customers, please use this link: https://www.samsung.com/us/common/visitlocationsite.html Samsung also offers ship-in repair options. Typically if the local repair center cannot fix an issue, the next step would be the ship-in repair. To look into ship-in options, you can private message us here with the full model code and IMEI number: https://bit.ly/3pE8Pkc

SamsungRei · ‎06-01-2022

Hello @UdonReisen , I can definitely see how this would be concerning! I sincerely apologize for any inconvenience that this is caused you! We do have a specialized team that would be happy to help you with this situation. I would encourage you to reach out to this team directly to get this matter resolved. Please be aware, this team will be asking for specific information, such as your name, street address, email, place of purchase, bill of sale (to validate warranty status), and will request any documentation related to this incident. The additional documentation could include photos of damage, receipts or estimates of repairs, etc. The quickest way to reach this specialized team is by calling 1-800-726-7864. Alternatively, you can reach out to our Facebook or Twitter Support teams to set up a call back. If you don’t wish to call, I would recommend speaking with our Live Chat team.

SamsungRei · ‎03-30-2022

I understand how frustrating this is. Here are some troubleshooting steps you can try to get the phone working again for those calls. https://www.samsung.com/us/support/troubleshooting/TSG01001613/ If the troubleshooting is not helpful, you will need to follow up with your service provider for additional troubleshooting steps. I apologize for any inconvenience.

SamsungRei · ‎03-30-2022

I understand how frustrating this is. Here are some troubleshooting steps you can try to get the phone working again for those calls. https://www.samsung.com/us/support/troubleshooting/TSG01001613/ If the troubleshooting is not helpful, you will need to follow up with your service provider for additional troubleshooting steps. I apologize for any inconvenience.

SamsungRei · ‎03-29-2022

Hello, Trading in a device can be confusing and frustrating. For questions or concerns regarding trade-ins you will need to contact the E-commerce Team as they are the only team with the necessary resources to assist you. They may be reached by calling 1-855-726-8721. I apologize for any inconvenience.

SamsungRei · ‎03-23-2022

Thank you for your interest in sharing your idea with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.

SamsungRei · ‎02-03-2022

Hello, I understand how frustrating it is when settings are activated on their own. Have you tried testing the phone in Safe Mode to see if there may be a 3rd party app activating the setting? https://www.samsung.com/us/support/answer/ANS00062983/

SamsungRei · ‎02-03-2022

Thank you for your interest in sharing your idea with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.

SamsungRei · ‎02-01-2022

Hello, I understand the concern of needing to make a payment. This article contains much of the information you need to know for Samsung Financing and includes how to make a payment. https://www.samsung.com/us/owners/financing-frequently-asked-questions/

SamsungRei · ‎01-27-2022

Hello, I understand how upsetting this is. This article provides information for cracked or bleeding screens. https://www.samsung.com/us/support/troubleshooting/TSG01001477/ You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html. If you purchased a Samsung Premium Care or Care+ membership with your device, this plan does cover physical damages. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/

SamsungRei · ‎01-27-2022

Hello! Welcome to the Community. We’re so happy you’ve joined us! Please check out the following link here to get more insight into what our community is all about and make sure you check out our guidelines and terms of service! https://us.community.samsung.com/t5/Welcome-Blog/New-Here-Start-Here-Welcome-to-Community/ba-p/1811230

SamsungRei · ‎01-27-2022

Thank you for your interest in sharing your idea with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.

SamsungRei · ‎01-26-2022

Hello, It looks like Unpacked is scheduled for February 10, 2022. https://www.samsung.com/global/galaxy/events/unpacked/

SamsungRei · ‎01-25-2022

Hello, I understand how annoying a notification is that won't go away. If you have already reset the watch and the notification returns, it is recommended to contact your service provider for assistance in clearing the notification. I apologize for the inconvenience.

SamsungRei · ‎01-21-2022

Thank you for your interest in sharing your idea with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.

SamsungRei · ‎01-21-2022

Hello, I understand how concerning a very itchy and painful red rash can be. Samsung is reviewing these incidents on a case-by-case basis with our specialized team. The quickest way to speak with the specialized team is by calling 1-800-726-7864. When you call them please be sure to have the following information ready. Name, Street address, Email, Best Contact number, Full Model and serial/IMEI number of the phone and tablet, and a photo of the affected area. Please also have any medical paperwork available if you had to seek medical attention due to the reaction. If you do not wish to speak over the phone, we recommend reaching out to our Live Chat team for assistance with this, They can be reached by clicking this link: https://www.samsung.com/us/support/?chat=auto And as always, if you have any additional questions, you can reach out to one of our moderators directly by clicking on a Mod's name and selecting the message option. Alternatively, you can click the following link: https://bit.ly/3fbRevo We'd be happy to help any way we can. Wishing you a speedy recovery!

SamsungRei · ‎01-21-2022

Thank you for your interest in sharing your idea with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.

SamsungRei · ‎01-21-2022

Thank you for your interest in sharing your idea with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.

SamsungRei · ‎01-20-2022

Thank you for your interest in sharing your idea with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.

SamsungRei · ‎01-20-2022

Hello @userwyn18zR4bi, I totally understand! All the screen names are confusing! I am glad @DanG92263 was able to guide you in the right direction. Here are some articles that may help with your Lock Screen. Set up a Screen Lock on Your Galaxy phone Control notifications on Your Galaxy phone You can follow the steps provided by @likeheely to change the background picture.

SamsungRei · ‎01-17-2022

Hello, I understand how frustrating it can be when you aren't able to fully access the mobile data network. The A515F is an international phone. Samsung does not offer service plans. To determine your best choices for pay as you go plan, you would need to contact different service providers to find out which one would be compatible with your phone and offers a plan that meets your needs. I apologize for the inconvenience.

SamsungRei · ‎01-17-2022

Hello, I understand how frustrating a pixelated screen is. Have you tried the steps here? https://www.samsung.com/us/support/troubleshooting/TSG01001479/ If these steps and the factory reset do not help, it would be recommended to have the phone evaluated by a certified technician. I will be happy to look into the service options. Please send a private message with the model code and the IMEI number of the phone. http://bit.ly/2XERsky If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

SamsungRei · ‎01-16-2022

Thank you for your interest in sharing your idea with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.

SamsungRei · ‎01-16-2022

Hello, I understand how frustrating it can be trying to update your information. I recommend reaching out to the Samsung Care+ team directly. They may be reached by calling 1-866-371-9501. I apologize for any inconvenience.

SamsungRei · ‎01-15-2022

Hello @mickey_c93, I am sorry to hear about your experience with the Buds Live. I understand how upsetting it is. I would like to get this over to our specialty team so they may look into this further for you. Please send a private message with the following information: http://bit.ly/2XERsky If the PM link is not working for you, you can click on my name and send me a private message directly from my profile. Full name: Complete physical address: Contact phone number: Alternate phone number: Email address: Model Code of the earbuds: Serial number of the earbuds from the bottom of the charging cradle:

SamsungRei · ‎01-11-2022

Hello, I understand how frustrating it can be to not be able to stream content. I recommend contacting our Media Solutions team for assistance. They can be reached by calling 1-855-795-0509. I apologize for any inconvenience.

SamsungRei · ‎01-11-2022

Hello, I know how frustrating it is when the S Pen will not connect. Have you tried the troubleshooting here? S Pen is not recognized by Galaxy Note phone or tablet screen Connect S Pen error displays on Galaxy Note or tablet If the S Pen will still not connect after completing all of the troubleshooting, it is recommended to have the phone evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html I do apologize for any inconvenience.

SamsungRei · ‎01-03-2022

Hello, thank you for reaching out. I understand how frustrating banking apps are. For questions or concerns regarding Samsung Pay, you will need to speak with that team directly. They may be reached by calling 1-844-726-7297. You can also visit this site for more information. https://www.samsung.com/us/samsung-pay/samsung-money-by-sofi/ I apologize for any inconvenience.

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