Samsung

SamsungRei · yesterday

Thanks for your inquiry. Once available, updates are released to Carriers and thereafter, it is at the Carriers' discretion to release the update to customers. Since updates are released by Carriers in waves, we’re unable to determine when your device will receive an update. We appreciate your loyalty. You can attempt to update you phone via Smart Switch if the update is available for your phone. https://www.samsung.com/us/support/owners/app/smart-switch

SamsungRei · yesterday

Thanks for reaching out. There are many reasons this could happen. Try testing the phone in Safe Mode. Turn the device off. Press and hold the Power key past the model name screen appearing on the screen. When SAMSUNG appears on the screen, release the Power key. Immediately after releasing the Power key, press and hold the Volume down key. Continue to hold the Volume down key until the device finishes restarting. When Safe mode appears in the bottom left corner of the screen, release the Volume down key. While in Safe mode, you can now uninstall apps that are causing a problem.

SamsungRei · yesterday

A factory reset would be the final step in troubleshooting. If the phone continues overheating after the reset, it will need to be evaluated by a certified technician. https://www.ubreakifix.com/samsung

SamsungRei · Friday

Are you using Do not disturb on the phone or the watch? Did you allow any exceptions? I am enclosing an article on the Silent modes available. https://www.samsung.com/us/support/answer/ANS00080310/

SamsungRei · Friday

You can find more information about Accessibility Suite here: https://www.androidauthority.com/best-disabled-apps-and-accessibility-apps-for-android-586626/

SamsungRei · Friday

Oh no! Please send a private message with the model code and the serial number or IMEI number of the watch so I may look into this further. http://bit.ly/2XERsky

SamsungRei · Friday

Thank you for reaching out. If Amazon Prime is the only app you are experiencing issues with, it is recommended to make sure Amazon Prime app is updated and then reach out to them directly for additional support.

SamsungRei · Friday

@userhZc5g3rpth Please send aa private message with the model code and the serial number or IMEI number of the watch so I may look into this further for you. http://bit.ly/2XERsky

SamsungRei · Friday

Regretfully, it is up to the service provider to unlock the phone when the phone is received from the provider. https://www.samsung.com/us/support/troubleshooting/TSG01001541/

SamsungRei · Friday

Have you tried going to Settings> Applications>Select the app you want to delete>Select Uninstall?

SamsungRei · Friday

Try the solution in this thread: https://us.community.samsung.com/t5/Galaxy-Watch/Galaxy-Watch-Active-2-inactivity-reminder/td-p/1064756

SamsungRei · Friday

Good morning! I just wanted to check in to see if you are still in need of assistance? Please note that the notification email is a Do Not Respond email address. You will need to respond directly to the message.

SamsungRei · Thursday

If you are only having this issue with Snapchat, you will need to reach out to the Snapchat team for assistance.

SamsungRei · Thursday

Thank you for reaching out! Please send a private message with the full model code and the serial number http://bit.ly/2XERsky

SamsungRei · Thursday

Try clearing the cache partition. Turn off the device. Press and hold the Volume Up key and the Power key. When the Android logo displays, release the keys. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear. Press the Volume down key several times to highlight wipe cache partition. Press Power key to select. Press the Volume down key to highlight yes, them and press the Power key to select. When the wipe cache partition is complete, Reboot system now is highlighted. Press the Power key to restart the device.

SamsungRei · Thursday

@userjxTY9ESmHV Thanks for reaching out! Please send a private message with the model code and the serial number of the earbuds. http://bit.ly/2XERsky

SamsungRei · Thursday

Test the phone in Safe Mode to see if the same symptoms occur. Turn the device off. Press and hold the Power key past the model name screen appearing on the screen. When SAMSUNG appears on the screen, release the Power key. Immediately after releasing the Power key, press and hold the Volume down key. Continue to hold the Volume down key until the device finishes restarting. When Safe mode appears in the bottom left corner of the screen, release the Volume down key. While in Safe mode, you can now uninstall apps that are causing a problem. If they persist, please send a private message with the full model code and IMEI number of the phone. http://bit.ly/2XERsky

SamsungRei · Thursday

The phone will need to be evaluated by an authorized technician. You can take the phone to any authorized service location. https://www.ubreakifix.com/samsung

SamsungRei · Thursday

Thank you for reaching out! I will be happy to look int this further. Please send a private message with the serial number beginning S/N: R********** http://bit.ly/2XERsky

SamsungRei · Thursday

You're welcome! Regretfully, the next step would be to do a factory reset on the phone to correct any possible software glitches. Be sure to do a complete backup before resetting. https://www.samsung.com/us/support/answer/ANS00062029

SamsungRei · Thursday

Thank you for reaching out! I will be happy to look into this further. Please send a private message with the model code and the serial number. http://bit.ly/2XERsky

SamsungRei · Thursday

Thanks for reaching out. Please send a private message with the full model code and the serial number of the earbuds so I may look into this further. http://bit.ly/2XERsky

SamsungRei · Thursday

I apologize but you have reached technical support for products manufactured for usage in the United States. Please visit https://www.samsung.com/us/common/visitlocationsite.html to find your country's support page.

SamsungRei · Thursday

Please send a private message with the model code, baseband version so I may look into this further. http://bit.ly/2XERsky

SamsungRei · Thursday

No worries! Thank you for the update. We look forward to hearing back from you.

SamsungRei · Wednesday

Clear the cache of the camera app. https://www.samsung.com/us/support/answer/ANS00077611

SamsungRei · Wednesday

I will be happy to look into this further. Please send a private message with the full model code and the serial number or IMEI number of the watch. http://bit.ly/2XERsky

SamsungRei · Wednesday

Regretfully, the next step would be to have the phone hardware evaluated by a certified technician. http://bit.ly/2XERsky

SamsungRei · Wednesday

Some things you can try are to: 1. Reset network settings. This will delete your current networks and you will need to reconnect using your passwords. Navigate to Apps > Settings. Search for and select Reset network settings. Touch RESET SETTINGS. 2. Test the phone in Safe Mode. Turn the device off. Press and hold the Power key past the model name screen appearing on the screen. When SAMSUNG appears on the screen, release the Power key. Immediately after releasing the Power key, press and hold the Volume down key. Continue to hold the Volume down key until the device finishes restarting. When Safe mode appears in the bottom left corner of the screen, release the Volume down key. While in Safe mode, you can now uninstall apps that are causing a problem. If the issue persists in Safe Mode, please send a private message with the model code and IMEI number of the phone. http://bit.ly/2XERsky

SamsungRei · Wednesday

That would definitely be an option. I apologize I am not as familiar with the manager.

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