Samsung

SamsungRei · yesterday

Thanks for reaching out! The screen protector is not available for consumer purchase, I believe due to the way it has to be applied. However, you can take the phone to a uBreakiFix location https://www.ubreakifix.com/samsung to have it replaced.

SamsungRei · yesterday

Give these troubleshooting steps a try: https://www.samsung.com/us/support/troubleshooting/TSG01001439/ If you are still experiencing an issue with messaging you will need to reach out to your service provider for additional troubleshooting assistance.

SamsungRei · yesterday

Here are some factors that may affect the way the watch is tracking the floors. https://www.samsung.com/us/support/troubleshooting/TSG01111642/ Are other features of the watch working as expected? What is the model code of your watch?

SamsungRei · yesterday

Thank you for reaching out. Here are some additional things you can try to help with sending those messages! https://www.samsung.com/us/support/troubleshooting/TSG01001439/ If you are still unable to send messages, I recommend you continue to work with your service provider for additional troubleshooting assistance.

SamsungRei · Tuesday

You can place the phone in Safe Mode and test the camera to make sure there are no third-party apps interfering. If you are experiencing the same issues with the camera in Safe Mode, I recommend the phone be serviced. For service in the U.S., you can take the phone to any local uBreakiFix location, https://www.ubreakifix.com/samsung, or send a private message with the model code and IMEI number of the phone. http://bit.ly/2XERsky For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

SamsungRei · Tuesday

Once you have the theme selected, there should be a trash can in the top corner to delete the theme. Alternatively, you can select a new theme to replace the current one.

SamsungRei · Tuesday

@usert8DY4amm5M Thank you! I will follow up with you in private messages.

SamsungRei · Tuesday

Try putting the phone in Safe Mode to turn on the Bluetooth. This would allow you to see if there are any third-party apps interfering with the function. https://www.samsung.com/us/support/answer/ANS00062983 If you are still unable to turn on Bluetooth, the final step in troubleshooting would be to do a complete backup of the phone and then a factory reset. https://www.samsung.com/us/support/answer/ANS00062029 Lastly, if the Bluetooth is still not working, the phone would need to be evaluated by a certified technician. This can be done by visiting a local uBreakiFix, https://www.ubreakifix.com/samsung, or sending a private message with the full model code and IMEI number of the phone. http://bit.ly/2XERsky

SamsungRei · Tuesday

I apologize but you have reached technical support for products manufactured for usage in the United States. Please visit https://www.samsung.com/us/common/visitlocationsite.html to find your country's support page.

SamsungRei · Monday

Have you tried clearing the app cache for the camera? https://www.samsung.com/us/support/answer/ANS00077611 Since you recently updated the phone, you may also want to clear the cache partition. Turn off the device. Hold down these three keys: Volume Up Home Power When the phone vibrates: Release the Power key. Continue to hold down the Volume Up and Home keys. When the Android system recovery screen appears, release the Volume Up and Home keys. Press the Volume Down key until wipe cache partition is selected. Press the Power key. Wait until reboot system now is selected. Press the Power key.

SamsungRei · Monday

@userGGWIdNQDBc Oh no! Please send a private message with the full model code and the serial number or IMEI number of the watch, and any pictures you may have so I may look into this further. http://bit.ly/2XERsky

SamsungRei · Friday

Thank you for reaching out. I'll be happy to look into this for you. Please send a private message with the full model code and the IMEI number of the phone. http://bit.ly/2XERsky

SamsungRei · Friday

@thewatcher10 A factory reset would b the next step in troubleshooting the issue. If the Wi-Fi still will not turn on, the phone would need to be serviced. For service options in the U.S., you can visit a local uBreakiFix location, https://www.ubreakifix.com/samsung, or call 1-800-786-7864 For service outside the U.S., please visit this link: https://www.samsung.com/us/common/visitlocationsite.html

SamsungRei · Friday

Unfortunately, if the thread was not backed up, there are no options to retrieve it.

SamsungRei · Friday

@uservygKiHjvfN Does the green light on the back of the watch appear to be blinking? Please send a private message with the model code and the serial number or IMEI number. http://bit.ly/2XERsky

SamsungRei · Friday

For service of the sensor disc in the U.S. please call 1-800-786-7864 or send a private message with the full model code and the serial number or IMEI number of the watch. http://bit.ly/2XERsky For service outside of the U.S., please visit this link: https://www.samsung.com/us/common/visitlocationsite.html

SamsungRei · Friday

@userTMeXUzIEXf I am very sorry to hear about this! Please send a private message with the full model code and the serial number or IMEI number of the watch so I can look into this further. http://bit.ly/2XERsky

SamsungRei · Friday

@Mehrshad If the phone is overheating to where it is too hot to touch, I recommend having the phone evaluated by a certified technician. For service in the U.S., you can take the phone to a local uBreakiFix location, https://www.ubreakifix.com/samsung, or send a private message with the full model code and IMEI number of the phone. http://bit.ly/2XERsky For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

SamsungRei · Friday

Good morning! I just wanted to check in to see if you are still in need of assistance?

SamsungRei · a week ago

@ZaidSyed Thanks for reaching out. Please send a private message with the full model code and the serial number of the buds so I may look into this further for you. http://bit.ly/2XERsky

SamsungRei · a week ago

Awesome! You're welcome! Please let us know if you have any additional questions!

SamsungRei · a week ago

Try wiping the cache partition of the phone. Turn off the device. Press and hold the Volume Up key and the Power key. When the Android logo displays, release the keys. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear. Press the Volume down key several times to highlight wipe cache partition. Press Power key to select. Press the Volume down key to highlight yes, them and press the Power key to select. When the wipe cache partition is complete, Reboot system now is highlighted. Press the Power key to restart the device.

SamsungRei · a week ago

If it is just one game causing the freezing issue, you can try the steps here: App is crashing or not working

SamsungRei · a week ago

You can try the troubleshooting steps here: https://www.samsung.com/us/support/troubleshooting/TSG01001226/ Will the phone pair to any other Bluetooth devices? Have you verified the Jabra headset is in pairing mode? If the troubleshooting steps do not help, I recommend reaching out to Jabra for additional assistance.

SamsungRei · a week ago

Hello @Jessebh, I am sorry to hear about this! Please send a private message with the model code, IMEI number of the phone, and any pictures you may have so I may look into this for you. http://bit.ly/2XERskyhttps://

SamsungRei · a week ago

Thanks for reaching out! I apologize for the frustration. The watch will need to be serviced. I will be happy to look into this further. Please send a private message with the full model code and the serial number or IMEI number of the watch. http://bit.ly/2XERsky

SamsungRei · a week ago

@userQ5WofUhw2U Mobile devices from the U.S. do not carry an International warranty and would only be able to be serviced in the U.S.

SamsungRei · a week ago

Thank you for your interest in sharing your idea with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.

SamsungRei · a week ago

Thanks for reaching out! You can set up a repair ticket for the earbuds by calling Customer Support at 1-800-786-7864. They will be happy to help you get the buds working again.

SamsungRei · a week ago

Thank you for reaching out! I will be happy to look into your service options. Please send a private message with the full model code and the serial number of the earbuds. http://bit.ly/2XERsky

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