Agreed. I keep trying Samsung, because their design and hardware specs. Then dissapointed by the software. The S10 actually got most of the software right. Dissapointed in the camera, not up to my Pixel 3, good or bad lighting, especially bad lighting.
But, the lack of monthly security updates, on an unlocked phone, that I paid over $900 is just lazy and poor service. Thankfully I rarely keep phones for more than a year, so I'm not impacted by lack of major OS updates, on flagship phones, but that's pretty irritating as well. Just one major update for $1k phones???? Samsung: you try so hard to be Apple, but you continue to fail on the most important part of being Apple; the service. They support their phones for 4+ years, you can't even support current models. BTW, I'm not a fan of iOS, so I stay away, but envy their service, and hardware while I live in the Android world. Paying Apple prices for second tier support is depressing.
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