I have had this problem with two sets of Galaxy Buds now. After talking to support the only answer seems to be replacement, IF you have your original receipt (I don't). I think it is a little misleading that the company answers all these threads by asking the poster to send a private message. Seems like they should acknowledge a common technical issue that requires replacement. I would be particularly interested in knowing if this technical issue has been address in the new version of Galaxy Buds. For now I won't be buying a third pair given the track record so far.
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The volume on my left ear bud is too low while the other is normal. This is the second pair of Galaxy buds where this has happened to me. I see tons of posts with people having the same problem, but no fix. I have repaired the buds, reset them in the app, cleaned them, and restarted my phone. Given this has happened twice on different sets of buds and given all the other posts, there is clearly an issue. Can you post a clear fix for me and all the others with the same issue? If the only answer is replacement, you really should make that clear. The only "solutions" require a direct message to the moderator. Follow up - after speaking with support the ONLY answer ends up being replacement. Unfortunately, my ear buds were a gift, so I don't have the receipt, which apparently is required for them to offer a replacement. With two failures on Galaxy Buds and with Samsung unwilling to replace based on serial number, I am finished with the product. Clearly there is a technical issue that they have not addressed. Very disappointed.
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