So great news!!! Samsung care came out to service the washer today, they were so knowledgeable and pleasant! Although they have never heard of 18:8j the power button not being responsive told them it is the control board. Took just a few minutes to swap out and magic it’s fixed!! Highly recommend everyone get a warranty on their appliances they say it’s very common for the control boards to go bad. But it was a quick and easy fix.
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03-19-201903:29 PM (Last edited 03-19-201903:30 PM) in
03-19-201903:29 PM
I know we have some kind of warranty. 1 year manufacturer and I know we’ll be adding an extended one with all the issues everyone seems to be having. Are they saying it not covered under warranty or you no longer have coverage?
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Yes lowe’s Delivered and installed. We contacted Samsung they have a tech coming out tomorrow. But I’m a little worried, people with the same problem say it’s hard to find a solution and getting replacement appliance takes awhile.
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Please help. Only had this washer for about 5 weeks. Flexwash 2 in 1 combo. Will only power on from top washer. No response lower washer. When top wash turns on error 14 appears, both top and bottom washer screens turn on, then error 18:8J blinks along with the delay end button, self clean button, and smart connect button. The child lock icon in bottom display blinks, add garmet and self clean in top display blink. Tried unplugging, tried turning off child lock, it is not responsive to anything other than the top washer power button.
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