I preordered a S10 plus through Sprint and received it on March 6th. The first week of it was fantastic. The last 2 days have been horrible. I started experiencing mobile data connection issues. Basically as if I was in a bad spot with no reception. I would get this notification, "Unable to establish a wireless data connection" all day, throughout various times of the day and pretty frequent at that. I would drop down to 3G or no service at all. That made daily use a pain not having apps load properly or fully.
Today, March 17th, I chatted with Sprint online chat support and have done everything from updating PRL, profile, and making sure all the current updates were done. Sprint tech support even did some stuff on their end to try and help my situation, but I was told everything checked out on their end and no outages in my area that should affect my mobile data connections/service. Then at the end of the chat, I was told that it's a common issue at the moment with the S10's and that Samsung is aware and an update should be rolling out, so I just have to deal with it for the time being. Is anyone else who has a S10 having mobile data connection issues?
********** This is how you resolve the issue until they have a permanent fix *********
You must disable Band 41 AND Band 25!. Enter Data Programming Mode: ##3282# Edit -> Enter MSL: 000000 -> OK -> LTE -> Band41 Enabled -> Deselect -> Band25 Enabled - Reboot. So far seems to fix the issue. Again, you must disable both Band41 and Band25! Works like a charm :)
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