why does it matter whether it is professionally installed?
To answer everyon'e questions... I had the exact same issue and called Sears to look at it. Cost me $100 just for the guy to come out. Apparently this is a well known issue with this particular washer. Here's the diagnosis, the computer touch screen for the top and front load washer is 'broken'. The technician told me it's a $700 issue. I am didn't get it replaced yet... still deciding what to do. I just spend $1200+ for the washer, it's only been 13 months and now it's going to cost me another $700... this is ridiculous and I am extremely disappointed in the product. if anyone has suggestions on how to go about this without spending $700 please let me know.
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