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user6DTLe8bUAM
Asteroid
  • 3 posts
  • 2 likes given
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Re: Mobile data and wifi issues - All Carriers

Asteroid
in Galaxy S10

‎03-20-2019 01:32 PM - last edited on ‎03-25-2019 05:18 PM by Samsung Moderator

‎03-20-2019 01:32 PM
Tmobile swapped out my sim card and tried a new one. Still couldn't connect.  ... View more
Asteroid
in Galaxy S10

‎03-20-2019 01:32 PM - last edited on ‎03-25-2019 05:18 PM by Samsung Moderator

Re: Mobile data and wifi issues - All Carriers

Asteroid
in Galaxy S10

‎03-20-2019 01:32 PM - last edited on ‎03-25-2019 05:17 PM by Samsung Moderator

‎03-20-2019 01:32 PM
1 Like
I have done this and we have gone through extensive troubleshooting, resetting the network settings, factory reset of the phone, exchanging the sim card, and multiple other advanced troubleshooting steps. I have had 2 instore reps and 1 phone reb from tmobile, as well as 2 samsung reps, tell me the phone is defective. ... View more
Asteroid
in Galaxy S10

‎03-20-2019 01:32 PM - last edited on ‎03-25-2019 05:17 PM by Samsung Moderator

Re: Mobile data and wifi issues - All Carriers

Asteroid
in Galaxy S10

‎03-20-2019 11:37 AM - last edited on ‎03-25-2019 05:17 PM by Samsung Moderator

‎03-20-2019 11:37 AM
I have the s10+ and for the last 3 days I have the same problem. Cant make or receive calls or texts or access internet. Basically it wont connect to the mobile network anymore. Since its within the 15 day return period I initiated a return and ordered a new one. These are defective units and no amount of troubleshooting has been able to fix it. ... View more
Asteroid
in Galaxy S10

‎03-20-2019 11:37 AM - last edited on ‎03-25-2019 05:17 PM by Samsung Moderator