I noticed my S10 plus kept waking up in my pocket when I had the "double tap to wake" turned on and the "prevent accidental taps" turned on. The proximity sensor is supposed to work with these settings to detect if it is in a pocket or pressed against something and prevent the wake up of the screen.
The problem is the sensor only detects objects when they're literally right on top of the sensor. Not 1-2 inches away like it's supposed to.
The sensor itself DOES work. When in a phone call you can see the little white tiny light from the sensor just above the battery and the screen does turn off when about an inch away from an object. This means the sensor works, but is set up incorrectly. If it can detect properly during a call, why can't Samsung apply that level of sensitivity to other modes when the sensor is needed?
At the moment I turn off the double tap to wake option, which prevents it from lighting up in my pocket, and I can't carry the phone in my pocket for extended periods as it will constantly look for a fingerprint.
Samsung needs to fix this with a software update and they need to do it now.
I have been a customer for many years all the way from the S3 and this is the last poor quality issue I will put up with.
Fix it Samsung. Or at minimum, acknowledge the issue and let us know you're working on it.
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