03-21-201909:50 AM - last edited on 03-27-201911:28 AM by SamsungAl
We purchased this nearly $3000.00 refridgerator largely because we had trust in the Samsung brand. The ice maker has always been slow, much slower than the $800 Fridgedaire unit this unit replaced. Now, the ice maker completely stops making ice. And the Samsung solution is to 'defrost and reset.' This is not acceptable. Every 2 weeks? I can repair this but why is Samsung forcing us to repair/replace their defect. Just over one year out of warranty and no ice maker. I called Samsung. They have a service center over 90 miles away, $100 up front charge, this in addition to parts, labor and expenses(?!). We are feeling foolish for not researching this pruchase, we did like Samsung and felt OK with buying their product.
So, Samsung is through with us. Can I get some feedback on some of the repair/replace procedures available on line?
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