I will be contacting Samsung again. The last Representative I spoke with told me to try a hard reset and fresh download of updates for all software.
Still gets to about 1,000 degrees for no reason. Most of the time when talking on the phone, using Google maps (even with screen turned off), using data...
So basically, this phone wasn't built to "ROAM" data, nor for the " Sprint Network"... Especially if it doesn't do it to other subscribers off the Sprint network.
My old note 8 NEVER got hot, not ever... Not even with the screen on for hours!
I will be requesting a replacement phone from Samsung, and if they don't help me, I'll data log the temperatures it gets and post for social media to be the judge. Afraid this phone will soon be the Note 7 of the current Samsung line of "flagship" phones. We all remember the FAA prohibited the Note 7 due to it's nuclear melt down capabilities...
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My S10+ has recently started overheating. Phone is registered with Sprint (lousy service, Phone shows LTE but browser says "no internet connection") But at any rate, the main area of heat is around the "bixby button" on both sides of the screen. It gets hot when on phone calls, and I mean, so hot I had to get off the phone call due to it burning my ear. "Device Optimizer" doesnt show any issues. Said 97% optimized at the time of the most recent overheat issue.
Typically I just power the phone off to allow it to cool down.
I'm actually quite nervous to talk on the phone sometimes due to fear the phone will explode while I'm holding it.
Purchased from local BESTBUY in Atlanta, Ga.
Tempted to get a laser thermometer and start data logging the temps on it. There is no reason a phone should heat up 120 degrees F. I mean NUCLEAR hot! INSANE!! Anyone else have similar issues?
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