Hi all, I posted before about my 3 year old NW58H9970WS induction range- it has a cracked cooktop and the part is showing as "discontinued". In my efforts and investigations in order to prevent throwing out a 3 year old $2500 appliance, I came across a parts questions. Part# DG94-00993A is the cooktop listed for this range- the one that is "discontinued". I did find a very similar part- Part# DG94-00993B. This part is listed as for a different model range- not mine. And the "B" part is NOT listed as a replacement for the "A" part. BUT I'd like to find someone who can authoritatively answer whether this could be a valid replacement. All the helpful people at the 3rd party parts brokers are saying only that Samsung doesn't list this as an alternate. Samsung is so huge that I really can't find a spot to ask appliance specific questions- if I go to the chat or call the 800 number, they're equipped to talk about cell phones, but not appliances. So does anyone know of a Samsung resource who can help research this for me? I know it may seem like a long shot- but in my experience with other vendors, an "A" to a "B" part is commonly a valid replacement, and like I said before, i *really* don't want to throw out a 3 year old $2500 appliance until I've definitively determined that there is no way for it to be repaired. Thanks!
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Hi all, I'm a little distressed right now. 3 years ago we bought a new NW58H9970WS induction range/oven. It's been great. It was NOT cheap. Now 3 years in, and an unfortunate incident has lead to a cracked glass cooktop. OK, our bad, a $500 part, but ya gotta do what ya gotta do. BUT- THE PART IS DISCONTINUED! (Part# DG94-00993A) It seems like we may have unwittingly purchased it at the end of its lifecycle, but 3 years later and no parts? Does Samsung always work this way? So we have to trash a 3 year old $2500 appliance and go buy something else? If this is Samsung's normal MO, you can trust its replacement will NOT be another Samsung...
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