Comet
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- 2 Posts
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‎12-10-2021
07:47 PM
These big companies have gotten out of hand. They're just throwing random stuff in boxes now and telling you to like it that you got what you got, then making the process of getting a refund or the right thing so unpleasant they hope you'd think twice.
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‎11-27-2021
08:09 PM
Be sure to not accept their response to the BBB complaint as it's a total farce. They're going to make some ridiculous excuse and talk themselves up.
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‎11-27-2021
08:07 PM
This has been exactly the opposite of any experience I have with AT&T typically being last to appear to end users for updates. They say the firmware has to work on all of the carriers first before any can release the update to unlocked phones as the devices will configure based on the carrier SIM inserted. Unless something has just recently changed, this has been like this for at least the past three years or so.
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‎11-18-2021
07:37 PM
Unlocked phones are at the mercy of the carriers in the US because they have to wait on all of them first.
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‎11-18-2021
07:36 PM
Use Google for how to get it. It's possible. Mine does right now.
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‎11-18-2021
07:35 PM
It will sync automatically if a supported device is used as well.
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‎11-18-2021
07:32 PM
1 Like
They have no customer service and a history of not even honoring their own warranty. This is sadly typical and I fully expect you to have this post deleted and censored and locked with a scripted response to call the same number again by some "representative".
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‎11-14-2021
01:58 AM
AT&T doesn't like unlocked phones they didn't sell you and has a very limited approved list or otherwise your device doesn't work since they actually block it. Your device is compatible but they're blocking it from working. They're lying to make a sale off you. File an FCC complaint form and either move carriers or get a device that is on their whitelist because nothing else will work for their network. What they're doing is illegal but they're fighting not to have to follow the law they're violating.
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‎11-13-2021
09:27 PM
1 Like
My phone app on the recent calls section did that one day. Default Samsung one. Not quite as bad as this but I've also had the issue. It was completely random and has never happened again however.
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‎11-12-2021
03:30 PM
It's supposed to be automatically on but mine has been dropping and buggy. It's actually left me unable to call due to the requirements to have it to call.
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‎11-11-2021
04:41 PM
1 Like
I have definitely had a much better Samsung beta experience before but it's far from the worst possible and it hasn't been as bad as it could have been. I just wish NavStar wasn't left behind and yeah I wanted a Note too, but when your device is failing on your hands as you speak you aren't left with choice in the matter. I would have loved to keep waiting but that wasn't an option I was allowed to have.
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‎10-30-2021
04:45 PM
I've reported this repeatedly just to have it closed because it's not a problem and the app is incompatible and I quote
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‎10-27-2021
07:46 PM
Apparently not going to be fixed any time soon and has been like this since the first beta.
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‎10-27-2021
05:34 PM
Please instruct your report takers on some basic courtesy then and have them stop trying to tell us that it's user error when it clearly is not, as well as just ignoring and closing reported issues. They're not going to get useful information like that and it seems they're not forwarding reports either as I can personally see.
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‎10-23-2021
11:37 PM
1 Like
Mine is definitely better and not draining excessively now in standby. My device is not heating. It actually charges versus heating and not working. I did not do anything but update and clear the cache again. I understand not everyone has the same experience and some see different things, but mine did improve. If you still have problems then definitely submit error reports with as much information as you can because that's the only way to tell the people who maybe can do something to fix your issue.
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‎10-23-2021
09:50 PM
Call up the FDA and ask. Nobody here can tell. Watch 4 doesn't even have it officially and it was advertised.
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‎10-23-2021
03:24 PM
So did I. They just replied it's incompatible and closed the report. Seems like it's not fruitful to report most things if they just get ignored.
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‎10-21-2021
06:13 AM
My issue is the response to reporting an issue. I'm blamed for something I could no way cause and was fine before. They try to tell me I'm doing it or they just outright say it's not going to be fixed in the "that's not a bug it's a feature" mentality that they won't have to do anything about it then. I am reporting things but they're ignored and closed or I get told those things. It begins to make people feel like it's a bit disingenuous to even be asked to report when the responses are so hostile and useless.
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‎10-20-2021
02:49 PM
I have this issue as well and would also like some actual human support that doesn't just read a script.
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Leify
Comet
in Samsung Apps and Services
‎10-19-2021 08:13 AM (Last edited ‎10-19-2021 08:14 AM ) in
‎10-19-2021
08:13 AM
If it's made by humans it'll have the components of human error. I have done some coding and development so I too well know software isn't perfect and is made by PEOPLE. I don't expect perfect because of this. I still expect quality control of course but I am reasonable about giving chances to fix issues where they exist and know that even hardware can have problems because someone has to assemble it, or a machine someone made does, and that stuff happens. Some people seem to really want everything done for them without any input and don't give any consideration to what goes into the devices and services they make use of.
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Leify
Comet
in Samsung Apps and Services
‎10-19-2021 08:13 AM (Last edited ‎10-19-2021 08:14 AM ) in
‎10-19-2021
07:55 AM
This is how they get away with denying their own warranty policy. I've had similar issues. Items bought off their own website so using the official receipt and invoice is apparently not acceptable. You get nowhere with support because there is none that doesn't just robotically quote scripts at you.
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‎10-14-2021
10:39 AM
Just don't open the settings for vibration patterns because it's an instant crash if you click any of the options.
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‎10-14-2021
10:36 AM
I've reported this. My TV is permanently listed as offline and selecting it causes a crash.
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‎10-14-2021
09:26 AM
1 Like
They never did ship it. I had to charge back. It didn't even have a date anymore. I got a notification it'll auto cancel now if I don't say to keep it. I ordered a watch identical from Best Buy. FedEx destroyed that package in transit before I got it so there was a reship with UPS and it was here in two days.
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‎10-12-2021
11:57 AM
If any of you are technical enough to understand the information in there there's a dialer code to see exactly what kind of 5G you're using. *#0011# and click the SIM information to see all the juicy things. It'll probably explain. Google can help some.
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‎10-12-2021
11:54 AM
Well it's kinda useless when you just tell us too bad, you won't fix it.
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