-Still no solution to fix the Galaxy Buds connection issues.
-Customer Support did not do diddly squat or anything.
-Still very disappointed that I cannot return them to get a new pair because Customer Support will not even let me do it.
-Very upset that I do not get to use these awesome earbuds as intended.
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So I just got my Galaxy Buds today that I got for free with the Galaxy s10 preorder promotion. I opened the Galaxy Wearable app and clicked the Galaxy Buds connection option. When it searched for the Galaxy Buds it came up as two different bluetooth connection options. I thought this was wierd so I clicked the top result and it only connected one of the earbuds. Everytime I tried to connect the other one it would always show only one earbud connected at a time and would never show both of them are connected together. I unpaired and tried pairing them multiple times and it was always two different bluetooth conenctions and not one. I looked up YouTube videos to see other people connect theirs and they all only had one bluetooth connection. After trying even more times and getting frustrated, I called Samsung Customer Support. In short, the person told me they were on different softwares and that I might have to send it in and get a new pair. I asked if there was any way I could fix it myself and they said probably not. There is no way to update the software because both must be connected and it shows only one is connected at a time. But I checked to see if both were on different softwares in the Galaxy Wearable app and it shows both are on the same software. Whenever I check in my bluetooth connections it shows both connected individually. If anyone has a solution to this very odd and strange problem I'd love to know as I do not want to send them back in.
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