Did you buy yours separate or came with S10? I unfortunately bought them separate on a marketplace type app(OfferUp) and now that the buds has stopped working I couldn’t find the Warranty Card inside the box. Messaged the guy as of now to see if he still has it, turns out he bought his pair from Verizon with the S10 and it didn’t come with a warranty card! Although some reviews on Youtube do seem to show some Buds do have some warranty stickers on the box and a card inside! The guy said he still has his invoice receipt from Verizon. Will be asking for it. Glad I’m not the only one! Hopefully Samsung sees this thread or other ones in the future! Very disappointed in these buds. Have some 3rd party looking earbuds from a company called Tranya that cost me only $50 and I work in power washing, those things have been through h3ll, fell in water, dropped from 24+ft, and are still holding up! Guess the hype for these was a no no.
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My right galaxy bud has stopped working. It won’t charge, pair, make the pairing(sensor) noise when it’s picked up from the charging case. However it does activate the Red Light on the case when placed back inside. Not sure if the charging spots on the buds have stopped working. It was working fine earlier but then the sound quality became jitterish and few minutes later, dead. Also when I go on my Galaxy Wearables app, it shows the left bud’s stats and battery life while the right shows that it’s disconnected or just not charged. Someone please help!
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