Samsung

@woodbury wrote: I lost patience waiting for final fixes from Samsung/Sprint so I switched over to AT&T last week. Generally, my S10+ is working way better on the AT&T network but not without any issues. In areas where network coverage is spotty, I'm having similar issues where I lost data connection although the phone showed that I was still on the LTE network. And, the phone switched to 3G network from time to time in places where my other phones were working fine. It's not as bad as on Sprint's network though. It's also overheating after about 10 minutes making phone calls. By the way, mine is an unlocked version. the network not really the  issue, att and sprint using different bands, what i understand it is 26/25/41 3 band so far i know for sprint, att use others, what i gather so far it is hardware issue that software had cuz the issue at first, the pie firmware. becuz s8/9 shortly got the same issue after pie firmware upgrade.  all the phone from all network it start with running great to, spotty signal issue with lte/roam/3g switching, and (band switching which requre u to download lte to see it switch) if u have the phone all app close, and run the CPU check, u can see it jump from31percent to 99 percent back and for like crazy. also theres few utune video showing the phone doing as u discrib, shortly it die. i believe the overheating end up kill the board or attenna or part of the board. end up have to be replace. some ppl not seeing the issue, becuz some phone r having some of the band issue not being use by that network. some end up have the issue. idk if it is a bad attenna combine with pie firmware issue. or just pie is making the phone act that way and burn the board? not really sure. but i know at the end of the day. it is the phone issue not the network. ... View more

@useriU6h7FSlaY wrote: Yeah I have problem with sprint tower. Signal and LTE is horribleI'm on boost mobile and I can't  send MMS with wifi. On my s9+ had better signal and I can send MMS though wifi with no problem if u read last few pages of this forum, it is not sprint tower, ur s9 is not running pie firmware i assume, the s10 is having a software and hardware issue that its happening all ACROSS network. ... View more

@Vido wrote: If I may ask, what is motherboard? what the processor, gpu, ram all connected, in this case, attenna, ram, sim, everything on this board, is the main board that control it all, ... View more

@userSqR18tnsGG wrote: If the official update thread I read is true, the next update lists nothing in connection with improving any of these issues.  It's basically cosmetic fixes without addressing actual functions. no, suppose the night mode which switzeland first got last week, the problem is hardware, no amount software gonna fix it, they know it, and thats why its been delayed with answer. ... View more

@Samsung_VO9Dxll wrote: I was having the same issue so I called Asurion they sent me a replacement phone that worked for a week and now I'm having connection issues AGAIN...AND NO I HAVEN'T DONE THE UPDATE SEEING THAT IT MESSED MY PHONE UP THE FIRST TIME i sorry to hear that, i did the update asap when phone came in, i believe is the first update what mess the phone up, but possible is the firmware itself, idk, but knock on wood, so phone performing very well. no issue, i think the battery drain little faster then the first one i got, but not sure. ... View more

@user3PHscnxDFI wrote: I'm waiting on Asurion as well - can you tell if you received new or refurb? Thanks i got a brand new one, luckly, ##736# or ##738# cant remember which one, then click view scroll down it tell u refurb yes or no. good luck. make sure do not use cellular/data/voice/internet till u connect to wifi, and once it set up then update everything, after that u r good, enjoy ur new speed :P ... View more

i wouldnt looking forward to the update, sprint came out and said that they are replacing s10 phone, go talk to them, i believe the motherboard is damaged, i dont think any update will fix the issue, i was dealing with same issue, got the latest update still didnt fix anything, got my replacement from asurion 2days ago, and now its working great!   ... View more

Good luck, I extremely doubt its going to fix it, but I doubt it. Do urself a favor, go replace ur phone, i went thru asurion finally and they mail me a new phone, did all the update before I txt or call anyone now knock on wood it working, first time I see those phone reach 110mb down, but I notice it start off 12mb then slowly climb and climb,    It is not sprint  It is ur hardware on ur Samsung phone  It is dmg or brick due to the first update No patch so far have fix it. Sprint now determined is hardware and willing to help. Go get it done, u thank urself later from this insanity  ... View more

Sprint just roll out 12 hrs ago, they are replacing s10 with issue, it is hardware part of the Sprint Satisfaction Guarantee (SSG). Post 14-day – Asurion technicians will provide replacements. If no refurbs\recons are available, then the selection will default to new. Customers with Sprint Complete (SC) will not be charged a FEE for this exchange as long as there is no evidence of liquid or physical damage to the handset. Customers without SC will be assessed a $75 fee or can work with Samsung for a manufacture warranty solution ... View more

Got new phone today, did all the set up and updated the phone, connection is there but 0.32mb down and 0.01 up, 2nd test 0.68 down and 0.04 up. Come on really? ... View more

@userw9UL6Tl9jb wrote: Alright, I have read all 63 pages in this forum, and all 33 over in Sprint's site. I have read everyone's comments describing their issues/problems with their devices and I share everybody's frustrations. I, too, have a pre-ordered S10+ which I received on 3/6/19. Much like just about everyone here, the device worked great for a number of weeks and then service went downhill. Even in places I knew for a fact had very good cell reception. Text messages (SMS/MMS) would delay, sometimes not send at all. At first, I thought it was a normal and temporary issue with the network (Sprint), perhaps an outage of some kind. It eventually got so bad that I realized it was a bigger issue than I had anticipated. Which led me to find these two forums and well, the rest is history.   This is my thing, my S10+ (currently running the latest ASD5) works great in some select areas. I have been able to clock some decent speeds on Speedtest (70.4 mbps, 145 mbps) since the ASD5 update. Even prior to ASD5 (when device was running on ASC8), I have also managed to clock some very impressive speeds: 87.2 mbps, 93.5mbps, 75.4mbps, 158mbps, 206mbps, 188mbps, 141mbps. (I do shift work and work early hours of the day while everyone sleeps, some of the pre-ASD5 speeds were clocked at hours where there is not too much network traffic flowing) With that all said, there are certain areas (which I visit quite frequetly which I now know) where I get awful service. You know, the usual downgrade from LTE to 3G; roaming; "unable to establish network connection". All this while I'm in my car with my girlfriend (who has an iPhone XR, on the same network as me, as the 2nd line in my plan) who does not experience any of this.   From reading this, do you guys think my issue is merely of a geographical nature in that service is no good in the above-mentioned area, or does it sound like I have a defective device?   I don't quite know where I stand. I get so frustrated when I'm in those deadzones that I tell myself I'm going to go through with a replacement of my device. Alternatively, though, I have experienced some very good LTE speeds as I mentioned above, making me wonder if I even have a defective unit to begin with. Some people on these forums state their phones are completely useless, essentially a $1000 paperweight. Fortunately, that is not the case for me, unless I'm in one of the deadzones.    What do you guys think? The issue is not carrier, some carrier make it work harder then some, the phone the way it design is to switch network for best signal, and for internet travel it switch to either a heavy usage LTE or a slower LTE, problem it is that the device is switching band like crazy, which what I understand is after the security patch, when that happen the phone is trying to find a network that is faster or connecting, since theres download and upload, the phone have 0 to 0.02 upload so can't send info out, so the tower and phone thinks is slow connection so switch to different band, but it's the same reason so it switch like crazy which that's the battery drain issue show up and phone get really hot. Some of the phone have been damaged by the over heating, which why when send the phone in, they replace main board as u read on this forum, as matter fact someone posted video of their phone battery drain and over heating, and next die it die completely, long story short, the phone is trying to find a stable connection but the software is fighting it. The new patch is attempt to fix that and hopefully the phone work again that's why u see some ppl report it work some didn't.  So end of the story the pie firmware have an issue, so they come out security patch then security patch cuz the phone batt drain and over heating which end reason damaged the motherboard.  ... View more

I m getting my replacement phone ship to me soon, do I update it or not? ... View more

This is nothing do with sprint, read the forum before assuming it is, Verizon/tmobile/att/sprint all have issue, if ur phone is working, great! Alot of us phone is not working, where updates can't fix it. It is not signal issue, we are getting full bar with LTE, and voice and data drop issue. Where internet can't connect, where during a call it drop and also bad sounding voice call. And again ppl r having full signal while all this is happening.  ... View more

I tried but msg not going thru. @userUEj5BgD4mG wrote: Can someone please ask unbox therapy on YouTube to make a video about this issue so it gains some recognition??? Its unacceptable to charge 1000 dollars for a phone that doesn't work and  not solve the issue?   ... View more

With ppl phone that is working, go do full test, speed test, CPU temp, I m getting some connection and some not, it is always gonna show full bar like many times, it doesn't mean anything. So far my test shows 1st test 13mb download with 0.3 upload, 2nd test 7mb down, 0.01 up, 3rd test 18mb down 0.9 up. Out of 8 test, 5 of them fail.   CPU usage on idle, 36percent to 91perecent up and down, phone lost 6 percent in less then 5 min. Band connection band 41.   Phone is warm to touch, vs connect to wifi only. Battery drain normal on wifi.   Problem still there but whatever they did, it's a patch, it made it connect long enough. As I m typing this I lost 2 more percent.    So please all of you claim is working, full test ur phone, make sure it is working 100percent.  ... View more

Update does not work!!!!!!! Waited for all time!!! For nothing. ... View more

Are you serious????? Best buy got the memo? Geek squard told me 250 to replace the phone or take it up with Samsung, best buy had done me so badly, I will never buy from.them again. And Samsung give me a run around, assurion is mailing me a phone but is back order right now, and the update u speak off?????? Asd3???? I don't have that I have ac08, is this the new update that they coming out Tuesday or update that for unlocked phone??????? ... View more

@userFD1IJSthBD wrote: I had to send my S10+ to samsung for repair. Finally got email today: Original Problem: CONNECTIVITY - DATA SETTINGS CONFIGURATION - NETWORK ISSUE  Problem found: LTE CALIBRATION FAIL  Solution: REPLACED PBA   Waiting for my phone back. Hopefully the problem was solved. Will keep you updated. so they have to replace PBA some parts, which mean they cant fix it with updates, i m assuming thats why they having issue to get a update to work. whatever the calibration fail soun dlike pba is not responding it, sound like the update brick the pba, and the late march update fail, so now they cant get it to work. i have a feeling this going to be mass replacement that they are trying to delay it. ... View more

any of you have got the new replacement phones, and worked perfect, please tell us have you update the phone or no??? ... View more

it is not services provider issue, its the phone, theres issue with motherboard that i understand, that patch/updates hae something do with trying to fix it, i sure bypassing something or not sure, i havent heard anything ppl said after updates it works. so any of u that have that happen please speak up. but what i understand is that the update wont fix it. and most provider is replacing the phone. and is a 50/50 thing, right now they are back order so new set of phones coming out, so may be the new set is fix. use ur insurance and get the phone replace and do not update till a solid updates of a fix come out. think abou this, the phone work fine till it get an update came out and shortly after that it came out a phone fix update, so i think the first update was the issue. it mess up the phone. i do notice battery draining faster and theres a heat building on the phone. posible the updates drive the motherboard so hot it burn up something. now this is just a guess, not saying its true but is a possiblity. so ... View more

theres alot of them is not working all across network, s10/s10+ that been updated. didnt work, and most of them end up have to be replace, so i believe the way it look like update wont fix it, but theres no one so far come forward said the phone issue after updated its fix, so it be nice to know, theres plenty s10/s10+ that is working just fine, updated ro not.   and of cuz s10lte faster then s8/s9, information have to be processing when download, faster processor more ram, its going to improve internet ... View more

got send to fix it store so we will see, i sure they break it apart and make my phone not brand new paperweight anymore, i so regret leaving apple for this   ... View more

but sprint claim is permantly voice/data loss if it been update, so the new udpate will fix the issue? that we suppose to wait for? ... View more

i just find this   Sprint released an update to address the issue with the software version ASC8 on March 27. However, if connectivity loss persists despite the update, then the device is in "permanent Voice/Data loss," as the carrier puts it, and it has to be exchanged for a new unit. ... View more

done that, got worst, ##7 something, PRL updaate, software update(which claim thats what mess the phone up first place) restore, reset, firmware update, only thing seem to work kinda is band25 and 41 disable, but thats becuz those band is having issue, and 26 is working so far but gettting very slow LTE. kinda same thing like how the phone start having issue. and sprint doesnt know how to fix it, best buy doesnt know how to fix it, samsung is well dont think they know either, i think after all this research and what i went thru, the update came out a week and half ago cuz the phone issue, and i believe theres sometime hardware issue that they may already know about, and they are trying to patch it, but it fail, and made things worst, now they r trying to come up a way to fix it, some had replace motherboard and it is fix, some have replace the phone been fix, but some replace the phone didnt get fix.  so this is where it at. ... View more

idk, so far its both, talk to samsung today, they are want me to go to the best buy store again, they said the one i ran to is not samsung, geek squad saying they are, literally WHO Is responsible with the phone?????, qeek squard did firmware update or software no idea what it is, of cuz did not work after 4hrs of waiting. samsung now saying go to samsung exp for them to firx it or whatever. but seriously if they going thru all that reset/restore ## blah blah blah, i gonna be really mad, cuz its waste of my time. i keep hearing sim slot issue, then motherboard issue, then software issue, what it is????some said replace phone it work, some said didnt , some said disable band works, which did for me but still having slow internet issue, but not NO internet issue. this is the worst exp switching from iphone to s10, wow samsung, u want ur phone beat apple, do the first thing they are good at CUSTOMER SERVICES and TECH SUPPORT. ... View more

so it actually a hardware issue?? and where??? ... View more

so is it the update cuz the issue???   ... View more

who is asurion? did u buy it there or? best buy sprint samsung all giving me run around.  ... View more

and also everyone is having issue, but theres no fix nothing for it, so at this point, samsung need to come out and tell ppl whats going on with the phone and what they are doing, when they going to creat a sometime fix or recall the phones,  ... View more