I too have had multiple issues with both the heart rate monitor and the step count as well as the GPS. My wife has the new Galaxy active. When we take walks we will do the exact same walk started GPS at the exact same time. And in around a 4-mile walk sometimes less her GPS will gain or I should say mine loses one tenth of a mile or more compared to hers. Constantly during workouts and when I say workouts I mean walking. Heart monitor will either just stop, tell me to adjust but usually what it ends up doing is spiking. Meaning that I will be in a heart range between 111 and 122 and then all of a sudden between seconds to a minute it'll go anywhere from 140 s to 179.then the numbers go black and the heart rate monitor stops I just get the two lines blinking. Occasionally I can get it to restart by either turning to the widget and measuring it manually. Or pausing it which throws off my step count and GPS. And only occasionally works. Which is a real hassle during a workout and inefficient. Also on the same walks with my wife having the Galaxy active and me having the 46 mm Galaxy. With both of us doing the exact same walk no deviance. on a 4-mile walk she can gain as much as fifteen hundred or more steps on me. Her watch isn't perfect either it goes out on walks often as well the heart monitor that is. It doesn't seem to spike and then go out it just goes out. Sometimes during sleep the heart monitor will go out and I will have a 32 to 45 minute gap between sleep periods meaning to separate sleep periods for the night, one will show the REM and all that with the heart monitor and the other one will just be the awake movement because the heart monitor wasn't active. Is very frustrating and considering how much all of us have spent on these devices. And complaint after complaint is unheard or at least not acknowledged... As far as agreeing with you on the heart monitor if I manually measure it, it usually seems pretty accurate especially when I compared with my Galaxy phone. but like I said when I'm on a walk and it starts spiking and it the 160s to 170s at the exact same time I can measure it on my phone and I will be in between 111 beats and 122 beats. The steps can seem fairly accurate as long as you keep moving and don't stop. Not perfect but close. But if you stop both GPS and steps get all messed up. While individual tests/checks such as steps heart rate GPS may seem okay on the surface under ideal circumstances. But in real world use there's constant issues. That should have and need to be resolved. While your experience may not be the same as mine or the thousands of other users. I find the dismissiveness and lack of acknowledment of any issue very narrow-minded. just because it's Sunny at your house doesn't mean it isn't raining at mine. and to Samsung while I acknowledge this is not an EKG device nor military-grade equipment. I do expect some consistency with the way things work and fairly accurate/consistent result. Samsung please acknowledge, work on and fix these issues. You're better than this.
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