I have this exact issue and contacted Samsung customer support by phone, went through basic troubleshooting, and was issued a hardware repair free of charge. I think they are aware of the issue and able to help since the device is still under the 1yr manufacturer's warranty. Obviously we shouldn't have to put up with a broken phone out of the box like this, but here we are. For those waiting for a software fix, I have doubts that would resolve this issue considering the decision to bring my device in for RMA was quick in my case. I had to mail in my device so I have a bout a week before I get it back. Thankfully I have my old S7 laying around. Also, it's pretty disappointing how the carriers are handling their support around this major problem. I was told by a Sprint repair technician to buy a new phone since I'm past the return period...what a joke. Anyways, I hope my story offers some good news. Good luck.
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