We should all realize that there are many Samsung executives in customer service that are earning large salaries for the priveledge of this horrible service. I have been talking with them about my galaxy ear buds in which the right bud stopped allowing any sound to come through. This is a known issue since it was there own firmware update that caused it. It happened with my son's S10+ buds and my S10 buds that we aquired through a $130 voucher (part of the purchase when we pre-ordered the phones). Many hours of my life I will never get back talking, chatting and texting with customer service and tech support. In the last few conversations I was told they no longer will replace the buds but rather repair them. I was told that they could be repaired a local store near me starting June 1st. I called the repair shop and they have never worked on buds, know nothing about this Samsung program, do not have the proper tools, training or parts. Yet, Samsung wants me to believe that in 1 1/2 weeks time the entire program will be up and running. When I share that will Samsung, they say do not worry it will all work out on June 1, 2020. I called the repair shop corporate office (they are a franchise) and they did not know of the program. I hace purchased many other products of various types that cost way more than these buds and have never had such a poor response as this. They are well aware of the problem they caused and apparently still want the customer to be inconvenienced to make ti right. They want me to mail in both buds and they have not told me how long it will take to get them back. The various case numbers provided do not help since the tech support and customer service do not share anything. The warranty link on their website forces you to choose a device that you want repaired yet they do not list wearables. I could not design a more incompetant system if I tried.
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