Just watch out for SERVICE QUICK quality of service. They “fixed” my tv, checked that a static image was working and left. when they left, I tried any other moving image and I had big issues, requiring another repair
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Just an update on my situation.
TV bought less than 2 years ago, a month ago started displaying the vertical bands (on a Sunday). I posted a message here, and a samsung rep contacted me with a "generous" out-of-warranty repair. We scheduled it with Service Quick for 4 days later (Thursday). Service quick did not call me in the alloted time (8:30 to 10 AM) so I called them, and they proceeded to tell me that the tecnician scheduled everyone for 8 pm by mistake so they don't know what's going on, but they'll call me back. They didn't. So i called Samsung, and they get in touch with them, and Service Quick lies and tells them the "part needed has not arrived yet". I call samsung again, and we proceed to do a 3 way call with Service Quick, in which they managed to lie 3 times in the span of 5 minutes: first, they said that they came in the morning (really? How dumb do you have to be to say that with the customer on the phone??), then said that they came between 1 and 3 pm (still, not true since i was home all the time), and then the pearl: "The part is not here yet", to which i asked "So what were you planning on doing here? Just look at the TV and say "Yup it's broken"?" . And then the Samsung rep (Pablo) tells them that the part arrived 2 days prior.
Eventually Pablo hangs up on them, and apologizes. He plans on finding a new technician for me, "in a couple of days". Two days later, Service Quick calls me telling me that they are coming to fix the tv (out of the blue). They come, spend less than 15 minutes replacing the panel without replacing the mated circuit board. They were sloppy. So sloppy that they used my other tv remotes to prop the tv on the table... They close the tv so sloppy that 3 out of 4 corners are 1/8" detached from the panel. They turn it on, see the static picture and leave.
Once they leave, I turn on a tv show and the TV is just showing incredible jitter, rendering it unwatchable.
I call Samsung again, and for the following 5 days we start a dance where Samsung calls me telling me that they contacted a repair center, and then samsung calls me back saying "Oh no, that repair center can't take your case, so i'll call you back with another one". By now, it's 18 days without a working TV.
Eventually after 3 weeks, I called samsung again, spoke to their ECR group, and they told me that the reason they didn't schedule the repair is because the part needed is in BACKORDER, and no one notified me of that. At this point, i asked for a replacement but apparently their rules are that no replacements should be given for out of warranty BUT they'll try to ask "corporate" for an exception considering the way I was treated. Last Friday (3 days ago) they told me they'll let me know in 24 to 48 hours. 72 hours later, and still no update.
I reminded them that selling a product with a manufacturing defect that comes to life after the warranty is not an excuse (BY LAW) to not fix it and/or repair it in a timely manner.
This is a disgrace. If the TV does not get replaced this week, I'll urge us to contact a class action lawer.
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I have the same identical problem on my UN55KS8000 purchased 2 years ago. Tonight it displayed the vertical bands (blue/green) and it's unusable.
As in the case of RyBo44, i can't expect this behavior to be considered reasonable for the price tag of this TV. Can anyone at Samsung ( @SamsungWill @SamsungSeo @SamsungKris ) help me out with authorizing a one time repair on this TV?
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