My son's phone has a hairline fracture crack, too, and he has never dropped it. I'm incredibly disappointed for the price that this has happened. I had the old S5 and for years and never had a problem.
I plan to take his phone in this week. Did you ever get resolve to your problem?
So I contacted Samsung Premium Care, I agree to pay $99 plus tax for deductable and now they're telling me Repair option is not available, only replacement.
I don't want to replace my phone. Can you help? I spoke with Both SamSung Premium Care & Samsung customer Support, and they really don't understand the question. Samsung Premium care asked me to called Samsung CS, and Samsung CS asked me to call Samsung Premium Care
I wasted 1 and half hour yesterday on the phone, result in cancelling 1 existing claim, created another and still can not repair my phone
Please advise. This is too much
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