Hello. Take a look at the links below it might have some additional troubleshooting steps for you to try.    https://www.samsung.com/us/support/troubleshooting/TSG01109876/   https://www.samsung.com/us/support/answer/ANS00049235/   If the above troubleshooting steps didn't help, here are some service options:   - If your unit was recently purchased, you can check with your retailer on their return/exchange process. - If you have an extended warranty you can reach out to them to have service set up. - If you're within the one year warranty, you can private message one of our moderators with your full model and serial number to have service set up. http://bit.ly/33ipYnO -If the unit is out of warranty, you can use the following link below to request service or contact our phone support line at 1-800-Samsung to have service set up for you: https://www.samsung.com/us/support/service/ ... View more