Sadly there have been a large number of complaints just like yours posted throughout the forums. It sounds as if these "repair" svc techs and customer svc techs make their pay by doing this, which sadly I can believe. I've got my Note 9, Galaxy s10 plus and my Note 8 scheduled for warranty reviews and svc work I cannot accomplish with proprietary software/tools so I'll keep you posted as to what happens, if something similar occurs that tells you and myself there be some shady stuff.
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So I have S10 plus that I had bought maybe 3 months ago and about a week and a 1/2 2 weeks ago I got a very strange message across the screen after a reboot, and for the life of me I can't recall the exact message other than it appeared to be some sort of code... Now there was tbis specific one that said failure of some sort, followed by 2 other lines, after which are the screen is no longer responsive as a matter of fact when I plug it in to the computer Odin does notice it, but as it's neither set to USB debugging turned on or OEM unlocked it wouldn't do me any good, and then of course Sam Samsung smart switch does not notice it says that it is an incompatible device and Kies 3 says the same thing. Help!! I don't really sure what to do here but to me it sounds like a firmware fry more than anything any suggestions?
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