I totally agree. Samsung has great cell phones and TV's but they on bottom of the line on appliances. I will never own another !!!! I have had my refrigerator approximately 2 years and 6 months and my freezor is icing up, I googled and it said to make sure the vents in the freezor have room to breath. I called Samsung. Waste of time....Said I needed to raise the front legs and make sure the wheels were not on the floor. Then I call back and they state to call Tekniton and they would help me over the phone or come out. I was floored when they said it would be $150 just for the service call. I had two GE refrigerators and did not have one minute trouble for 15 years. What was I thinking to try something different. Now I hear nothing good about their appliances. I wished I would have researched it before buying. I will make sure to put it on facebook as well to warn people to stay away.
the copper wire did not resolve the problem. Since then I have took apart to defrost twice, and every other day doing a forced defrost. BAD quality product!
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