I have model RF24J9960 refrigerator, part of the Samsung Chef Collection series. The ice maker stops working every couple of weeks with heavy frosting inside. I need to manually defrost it, which is a real pain. I have several other Samsung Chef Collection appliances, and many of them have serious quality problems. Any advice on how to get this one really fixed? My old Samsung refrigerator, also a French Door model, which we stil have, never had this problem.
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