I have the new 2019 Frame TV (49") and am experiencing the same connection issues with my iPhone and both the SmartView and SmartThings apps. The dreaded 'Connection Failed' message and the prompt to turn on the TV and ensure that it's connected to the same network as my mobile device. Of course, in the SmartThings app, I'm able to use the virtual remote control, but the ADD YOUR OWN PHOTOS link is grayed out and nothing I do will make it connect.
Where did you change your network settings? Using the SmartView app, I can't get past the screen where it asks you to select the correct device, so I certainly can't change anything.
I spent two hours in Samsung's live chat and on the phone with their tech support people and was finally told that Samsung blames Apple for everything and they have no solution and aren't working towards a solution (!). Frankly, I think it's unethical of Samsung to sell the Frame TVs, knowing that this issue kills one of the major reasons for purchasing this product.
That was one reason that I bought the TV, because it's hanging in my small office/third bedroom, and so I didn't want it to look like a tv as much when it wasn't in use. The slim profile and flat mounting was the other reason. So, I don't know what to do. Maybe return the TV. If Samsung would respond that they're working on a fix, I'd hang in there, but I couldn't believe what I heard from tech support. In Samsung's world, everything is Apple's fault. sigh ...
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I also have the newest version of the Frame - the 2019 model. After spending two hours on chat and phone support with Samsung today, here's the issue: the SmartThings app and/or Frame tv is no longer compatible with Apple services. When you go to that Art screen (the pretty one with the beautiful landscape photos in the background), you see a big BROWSE > link, and underneath it there's actually another link that says ADD YOUR OWN PHOTOS. But it's grayed out. Tapping on that nearly invisible link triggers an error message about ensuring the Frame and your smartphone are on the same network. Doesn't matter, because this is where the function is broken. Even if both items are connected to the same network (and you can easily control the tv via the remote functions in the SmartThings app), you will never be able to get past this message.
In addition, browsing the art gallery is useless as well, because you can't preview anything, nor upload it to your tv is you attempt to purchase the art.
I can't believe that Samsung is unwilling and/or unable to fix this critical issue. They're putting the blame on Apple, of course, but I develop apps for a living, and it's not difficult to make this function work. I suspect that they're only focused on ensuring this functions for Android devices and don't want to spend the time and resources on fixing for iPhone/iPad.
I purchased the Frame specifically to display my artwork when it wasn't being used as a TV. However, Samsung has made it clear that this may *never* happen, invalidating a large reason for purchasing this expensive piece of hardware. It's unconscionable that Samsung doesn't clearly state that the Frame is no longer compatible with Apple devices.
The only way to get this fixed is to apply pressure to Samsung. However, judging by my tech support experiences, there's very little care or concern at Samsung about this issue.
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