I also have the newest version of the Frame - the 2019 model. After spending two hours on chat and phone support with Samsung today, here's the issue: the SmartThings app and/or Frame tv is no longer compatible with Apple services. When you go to that Art screen (the pretty one with the beautiful landscape photos in the background), you see a big BROWSE > link, and underneath it there's actually another link that says ADD YOUR OWN PHOTOS. But it's grayed out. Tapping on that nearly invisible link triggers an error message about ensuring the Frame and your smartphone are on the same network. Doesn't matter, because this is where the function is broken. Even if both items are connected to the same network (and you can easily control the tv via the remote functions in the SmartThings app), you will never be able to get past this message.
In addition, browsing the art gallery is useless as well, because you can't preview anything, nor upload it to your tv is you attempt to purchase the art.
I can't believe that Samsung is unwilling and/or unable to fix this critical issue. They're putting the blame on Apple, of course, but I develop apps for a living, and it's not difficult to make this function work. I suspect that they're only focused on ensuring this functions for Android devices and don't want to spend the time and resources on fixing for iPhone/iPad.
I purchased the Frame specifically to display my artwork when it wasn't being used as a TV. However, Samsung has made it clear that this may *never* happen, invalidating a large reason for purchasing this expensive piece of hardware. It's unconscionable that Samsung doesn't clearly state that the Frame is no longer compatible with Apple devices.
The only way to get this fixed is to apply pressure to Samsung. However, judging by my tech support experiences, there's very little care or concern at Samsung about this issue.
... View more