I finally got it to work using my iPhone. First, I made sure both my phone and the TV were on the same network. Next I made sure Bluetooth was turned on and that the frame was connected to Bluetooth. At some point in this process you will get a notification on your TV screen (upper right corner) asking if the TV can connect with your iPhone, which you must acknowledge and allow. That may have been the thing I was missing before. At that point if I go into the SmartThings app, and touch "Samsung the Frame" in the middle of the screen, it will bring up the Samsung TV app, but when you back out of that and touch the Art button in the upper left corner you will eventually get to a screen where you can "Add Your Own Photos". That feature also allows you to create a mat for a one, two or three images. Needless to say, the e-manual on this aspect is pretty worthless.
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I have a 2019 Version in 43 inch and also am trying to use both of the apps (SmartThings and Smart View) on an iPhone X. The first does not allow you to select artwork or mats (the same message about the TV and phone needing to be on the same network) and the second does not connect at all. I'm wondering if this is just an issue with the 2019 model or if it existed with earlier versions as well. Considering the installed base of iPhone users out there, this does not speak well of Samsang's thorougness in releasing these apps. I'm very disappoingted. In addition, did anyone notice the e-manual on the set is not specific to the Frame models, but rather includes other QLED sets as well. This is very confusing especially when it come to things like the Ambient Mode (which the Frame lacks). With TV's as complicated as they are today, this is a confusion that we don't need.
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