Samsung_1uuanJl
Asteroid
- 7 posts
- 1 likes given
- 0 solutions
- 21 likes received
- About Samsung_1uuanJl
07-09-2019
07:36 PM
3 Likes
A Samsung rep yesterday finally sent me a shipping label to send my phone to a Samsung center. They promised me they can unlock it with out a factory reset. At this point, it is what it is. My fingers are crossed. I asked them why no one tested the update before it was passed along to the phone carrier. They said Google makes the update and they just pass it along. It has certainly taught me to make sure everything is always backed up.
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07-09-2019
07:33 PM
1 Like
Yes, I did that on the 2nd day. It did not work. :I Thank you for your help :)
@Azncoltz wrote:
Best case scenario is to turn off the phone hold volume up the Bixby button next and power keep holding all those butting see the samsung screen let go I'll take you to recovery wipe partition cache usually works
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07-09-2019
07:32 PM
2 Likes
Yes, I tried it on my own and with a Samsung rep on the phone. The update turned off the remote unlock option. Without that option working, it does nothing.
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07-07-2019
08:20 PM
4 Likes
Are you able to use your phone at all? I was on the phone with Samsung, AT&T and Google for hours. Each one wants to blame the other for the update. Samsung was even going to send me a new phone. A new phone was not going to solve the issue of obtaing my information off of my current phone.
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07-07-2019
08:18 PM
2 Likes
Yes, I tried it last night. It did not solve the probelm. Thank you for your help!
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07-06-2019
08:51 PM
7 Likes
I received an update on my S10. A password screen showed up after the update. I have entered the password, hit done, a black screen shows up and then the password screen is back. I have tried safe mode... everything I can think of. Any suggestions? I have not had a phone for over 2 days now.
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07-06-2019
07:56 PM
2 Likes
Yes! How do you fix it!? I was on the phone for over 4 hours with AT&T, Samsung and Google. I enter my password, the screen goes black then back to the screen asking for my password. Everyone keeps saying they will have to swipe my phone. Does anyone have a suggestion?
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