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a month ago
I unplugged my machine and left it unplugged all day while I was at work, then attempted the reset procedure that evening, which worked only for about a short time. You will probably have to send it in for repair as the main board most likely had a component fail on it. Contact SamsungTam and they should be able to help
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12-31-2019
02:49 AM
Unfortunately a component on the Main Board has most likely failed and will need replaced. Samsung fixed my rig for 70 bucks due to being out of warrantee. Contact them and they will get you set up to get it in and they will fix it.
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09-19-2019
03:02 AM
It is a sweet system. I have DJ'd a few parties and they were super pleased! Samsung support will get you back to shaking the dust from your siding before you know it! LOL
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09-16-2019
11:44 PM
1 Like
The main board inside probably failed like mine did. Contact : SamsungLou Samsung Moderator on here and they can get you started with the repair process.
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09-08-2019
06:03 PM
Just message one of the moderators on here that helped me set up repairs . They'll get you hooked up! took about a week from shipping it off for repair to getting it back.
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09-08-2019
02:03 PM
It cost $80 total to get it repaired. That included shipping of which they sent me a label
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07-24-2019
01:36 AM
I sent the info you needed so we can start a repair process. Thanks
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07-24-2019
01:28 AM
Well, bad news it went back to not responding. So I am going to have to send it in for repair...
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06-26-2019
06:19 PM
Here's where I am. Unplugged the power this morning and left it unplugged all day, got home from work and plugged it in and she is working now! Yaay!
Still wierd though as I went ahead and tried the firmware update and it says it updated but following the instructions vfor the firmware, after it updates and reboots, I held the Play button in for like ten seconds to "Initialize", it never did say that. I tried holding the stop button in for same amount of time and still no Init. Am I missing something? Everything still seems to work again now though.
Does the system really need initialized after the update and if so, how do I do it?
Thanks everyone for your help, by the way!
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06-26-2019
04:10 AM
It doesn't matter what I am trying to connect, bluetooth used to wake her up just by connecting, now it won't even show. With BT selected it just flashes Wait. If I press the cd open/close button it just displays open and will not open the tray. Tuner will display stations and move through the range but no sound. Volume moves through the scale when thje knob is rotated but again, no sound. No sound from party beat. USB slot illuminate when selected but if there is a usb device in the slot, only flashes Read.All lights work. It's like the main processor has took a dump or something else. I did notice that when I would turn it on in the past that I could hear the fan, of which now it does not seem to be running, but there is no message of any failure or safety.
It could be a simple matter of the fan rotation not being detected and the system won't go any further, if the fan has a feedback to tell the main board it is operational. I haven't opened the case yet to check it. The unit is defenitely out of warrantee so that won't void anything.
i may have to see what it will cost to send in for repair....
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06-25-2019
01:49 AM
6 Likes
I have the MX-JS9500 and it will not communicate via bluetooth, it just says wait. I have attempted to update the formware and usb just sits there with Read flashing on the display. There is no sound if I select tuner and the cd will not open, display just reads open... Is there a procedure to do a hard reset on the unit? Is the unit in safe mode or something?
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