SAMSUNG HAS LITERALLY THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. I have an on going exchange with them and it's taken over a month. I was initially told it would take 72 hours to process. Waited a week. Was told it was miscategorized as a repair. Then waited another week. Was told it was still processing and was told they would have a case manager call me. Called them back after no response from them, turns out it takes 7-14 days. This has continued for over a month now. They've lost my product twice, I've been given 4 new tickets and they've told me countless times that they would have a case manager reach out to me. It also is very Infuriating that they put you on hold for at least 10 minutes at a time. This all could have been solved if I had just went back and returned it, getting a new one the same day. My mistake was thinking going through samsung would be the proper channel, at least they would know that there a defect in their product. I was horribly mistaken. At this point I want a refund but that can only be done with a case manager. Hmm the problem? I CANT GET A HOLD OF A CASE MANAGER! I have no idea how anything gets resolved, honestly. Their process needs to be severely reformed from their incompetent outsourced workers to their in ability to be all on the same page. Never will I buy another samsung product for I worry that I'll have to go through the same process again.
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