Hi there....   My husband's phone which is the one with issues after the update has password locked type only on its homescreen. However, mine with same model and updated on the same day as his is working fine - I have not set any password/fingerprint/pattern protection of my phone since we only got our phones (same time) over a month ago which is why I able to navigate in my phone after it updated. The updates procedure between my phone and my husband's phone were the same. So, I am not sure if fingerprints or pattern type lock will work. ... View more

Hi There...   As of today, there's no other solution other than resetting the phone to factory reset. Aside from not issues on entering the password. We have noticed that although the phone is connected to internet, the phone is offline which support the fact that we cannot "ring" it using google device manager. But the phone can receive calls and text messages (only we can't read it).   As an initial assessment, I think this issue is connected to phones that are password protected since I have the same model and updated (July 4) on the same day. ... View more

No. not yet. We were advice by the customer service to wait if maybe the updates are not done. More than 12 hours, still the same. We are waiting for the phone to run out of charge so we can perhaps shut it down and turn it on again.   The thing is, mine is working after the updates and I did not have the problem because my homescreen is not yet password protected.   Since, his phone is just a little over a month and not much gonna lose, we have asked the customer service to assist us to reset his device. We tried google device manager but nothing happened. Although we got email from google that it will issue "erase content" once phone is not offline which is not the case because looks like phone still have ATTsignals and also connected to our  phone is our home wifi. ... View more

Hi There!   Just wondering if someone out there experienced same problem with Galaxy S10.   Mine and my husband 's phone are the same except for color. I updated my phone without problem and he updated his phone on the same day. Here is the problem, after updates my husband's phone will not unlock even when the passcode is correct. We tried to enter it more than 5 times, homescreen still not unlock. We are pretty sure that the passcode is correct because when we enter wrong passcode and its tell us wrong passcode then after more than 5 times of entering wrong passcode, it tells us that we need to wait about 30 sec to try again.   Unfortunately, we only have the phone for more than a month and he haven't setup the "findmyphone" yet therefore he can't unlock it remotely.    Then, we tried to reset it (by erasing it) using google device manager but will not reset.      ... View more