For some reason, the other messages in this thread do not appear. In answer to your most recent email, (7-8-19 @ 9:18 AM) which stated:
"Our apologies for the confusion, the recall repair must be completed prior to any other service. Let's get you set up for the rust repair.
Once confirmed by the servicer, the rusting top-cover will be replaced free of charge as part of this one-time warranty accommodation. In the event that rust is not found or is not located on the top-cover, it will be an out-of-warranty repair and you will be responsible for any costs. Do you agree to these terms?"
Yes, I agree to these terms. Please let me know how to proceed.
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I am having the same problem as many others. I thought the rust around the bleach dispenser was only cosmetic (which is the position Samsung took when people started reporting this problem), but I now find that the area under the bleach dispenser is rusting out and dropping chunks of rusted metal. The area around the detergent dispenser is starting to do the same thing. My washing machine was repaired due to the recall which apparently involved bolting the top onto the machine, so attempting a repair myself is pretty much impossible. Please let me know what Samsung will do to repair this.
Model # WA422PRHDWR AA 02. I paid $630 for this machine at Sears.
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